Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christina Garrett

GA

Summary

Personal Profile/Objective:

To seek and maintain a Full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.


References Available upon request
Certifications Available upon request

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Agent

Fusion Power Of Human Connect (Jamaica)
03.2021 - 03.2023
  • Managing Outbound Calls/Incoming Calls
  • Close on sales
  • Resolve customer complaints/Inquiries
  • Update Customer's Account/Information
  • Generating Orders
  • Daily Reports
  • Meet Company Target/Goals
  • Team Player

Customer Service/Sales Agent

Happy Customer, Halfway Tree Kingston (Jamaica)
07.2019 - 03.2020
  • Place or cancel orders
  • Sell products and services
  • Attempt to persuade customer to reconsider cancellation
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Agent

Collective Solution (Jamaica)
10.2018 - 04.2019
  • Manage large amounts of incoming calls
  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Contribute to team effort by accomplishing related results as needed
  • Provide accurate, valid and complete information by using the right methods/tools
  • Follow communication procedures, guidelines and policies
  • Assist with placement of orders, refunds, or exchanges/ Place or cancel orders
  • Advise on company information.

Front Office Agent

Sandals Negril Beach Resort & Spa Negril (Jamaica)
06.2018 - 07.2018
  • Check-In & Check-Out
  • Answer and Direct Calls
  • Writing up Packages
  • Give Guest Orientation of the Hotel
  • Cut Keys
  • Making Restaurant Reservations
  • Arranging for Spa Services
  • Recommending Night Life Hot Spots
  • Booking Transportation
  • Coordinating Porter Service
  • Collective Solution

Assistant Secretary

Free Hill Primary School, St. Mary (Jamaica)
01.2013 - 01.2014
  • Answering and directing phone calls
  • Printing, Scanning, Faxing
  • Checking and entering data
  • Customer Service
  • Typing documents

Education

Online Caregiver Certification -

⦁(CNAJOB.com)
08.2023

Level 2 Certificate - Hospitality Administration And Management

Sandal's Negril Beach Resort & Spa
06.2018

Certified - Beauty Therapist

Del’s Beauty Cultural School
09.2015

Certified - Food And Nutrition

⦁ Food & Beverage And Dining Room Service Level 2
01.2015

High School Diploma -

St Mary Technical High, CSEC
09.2014

Skills

  • PERSONAL QUALITIES AND SKILLS:
  • Self-motivated, Always Punctual, Creative Adaptable, Eye for detail, Active listener, customer-oriented, Management Skills, Communication Skills, Problem-Solving Skills, Cooking, Multitasking, and Great Initiative Skills, Companionship, and Patient

Certification

  • Front Office Agent HEART Level 2 Certificate @ Sandals Resort
  • Customer Service Agent HEART Level 2 Certificate
  • Online Caregiver Certification
  • Food & Beverage and Dining Room Service level 2
  • Certified Beauty Therapist

Timeline

Customer Service Agent

Fusion Power Of Human Connect (Jamaica)
03.2021 - 03.2023

Customer Service/Sales Agent

Happy Customer, Halfway Tree Kingston (Jamaica)
07.2019 - 03.2020

Customer Service Agent

Collective Solution (Jamaica)
10.2018 - 04.2019

Front Office Agent

Sandals Negril Beach Resort & Spa Negril (Jamaica)
06.2018 - 07.2018

Assistant Secretary

Free Hill Primary School, St. Mary (Jamaica)
01.2013 - 01.2014

Online Caregiver Certification -

⦁(CNAJOB.com)

Level 2 Certificate - Hospitality Administration And Management

Sandal's Negril Beach Resort & Spa

Certified - Beauty Therapist

Del’s Beauty Cultural School

Certified - Food And Nutrition

⦁ Food & Beverage And Dining Room Service Level 2

High School Diploma -

St Mary Technical High, CSEC

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Christina Garrett