Christina Garrett
Huntsville,TX
Summary
Experienced Customer Service Manager bringing five plus years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Advisor
Conduent-Remote
03.2024 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Disaster Case Manager
Workforce Group - Huntsville, TX
12.2021 - 07.2023
- Conducted outreach activities within affected communities to identify potential clients in need of case management services.
- Collaborated effectively with diverse teams composed of nonprofit staff, government officials, faith-based organizations representatives towards common goals in disaster response operations.
- Developed strong relationships with community partners to facilitate resource sharing and collaboration, enhancing overall service delivery capabilities.
Disaster Recovery
The Workforce Group-Huntsville, TX
01.2019 - 07.2023
- Maximized uptime through redundancy planning, disaster recovery strategies, and meticulous documentation of network configurations.
- Supported disaster recovery efforts by swiftly repairing damaged equipment following natural disasters or system failures.
- Assisted in risk mitigation initiatives by establishing thorough data backup policies and disaster recovery plans.
Case Manager/ Quality Assurance/ Quality Control
Work Force Group LLC (GRANT FUNDED PROGRAM) - Huntsville, TX
05.2021 - 12.2021
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Administrator/Project Auditor
Workforce Group - Legacy Environmental (GRANT FUNDED PROGRAM) - Dallas, TX
02.2021 - 05.2021
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Floor Manager/Cashier
McDonald's-Kenedy, TX
08.2018 - 01.2019
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of seven employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
Education
High School Diploma -
San Diego High School - San Diego, TX
01.2012
Skills
- Customer Relations
- Call Center Operations
- Customer Focus
- Sales proficiency
- Schedule Management
- Account Management
- Building rapport
- Dispute Resolution
Certification
- Credentials of Ministry, 03/01/19
- Driver's License
Additional Information
- AREAS OF EXPERTISE
- Personnel Management
- Operations
- Planning
- Strategic Analysis
- Logistics
- Program Management
- Billing, Auditing, and data entry
Relocation
- Houston, TX
- The Woodlands, TX
- Conroe, TX
Timeline
Customer Service Advisor
Conduent-Remote
03.2024 - Current
Disaster Case Manager
Workforce Group - Huntsville, TX
12.2021 - 07.2023
Case Manager/ Quality Assurance/ Quality Control
Work Force Group LLC (GRANT FUNDED PROGRAM) - Huntsville, TX
05.2021 - 12.2021
Administrator/Project Auditor
Workforce Group - Legacy Environmental (GRANT FUNDED PROGRAM) - Dallas, TX
02.2021 - 05.2021
Disaster Recovery
The Workforce Group-Huntsville, TX
01.2019 - 07.2023
Floor Manager/Cashier
McDonald's-Kenedy, TX
08.2018 - 01.2019
High School Diploma -
San Diego High School - San Diego, TX
- Credentials of Ministry, 03/01/19
- Driver's License
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