Christina Garrett
Ellicott City,MD
Summary
Dynamic professional with comprehensive experience in HR management, customer service, leasing operations, and marketing. Seeking to leverage proven skills and knowledge to contribute effectively in a dynamic organization.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Rapid Connections LLC
05.2023 - Current
- Develope and implement HR policies and procedures to enhance employee engagement and performance
- Conduct recruitment, onboarding, and training programs, ensuring alignment with organizational goals
- Manage employee relations, performance evaluations, and conflict resolution processes.
Customer Service Manager
H&M
03.2019 - 12.2023
- Oversaw customer service operations, ensuring high standards of service delivery and customer satisfaction
- Implemented strategies to improve customer experience and retention rates
- Led a team of 37 customer service representatives, providing coaching and training as needed.
Leasing Specialist
The Meadows William C Smith
03.2012 - 10.2021
- Managed leasing activities, including property showings, lease negotiations, and tenant relations
- Utilized marketing strategies to attract potential tenants and maximize occupancy rates
- Maintained accurate leasing records and ensured compliance with leasing regulations.
Customer Service Manager
LensCrafters
08.2004 - 05.2009
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Customer Service Cashier
Gymboree
06.2003 - 04.2005
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Education
Surrattsville High School
06.2005
Associate of Applied Science - Paralegal Studies
The Catholic University of America
Washington DC08-2027
Skills
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Proficient in HR policies and procedures
- Customer relationship management
- Leasing and property management
- Strategic marketing and branding
- Proficient in [relevant software/tools]
Certification
Leasing Certificates (CALP)
References
Available upon request
Timeline
Human Resources Manager
Rapid Connections LLC
05.2023 - Current
Customer Service Manager
H&M
03.2019 - 12.2023
Leasing Specialist
The Meadows William C Smith
03.2012 - 10.2021
Customer Service Manager
LensCrafters
08.2004 - 05.2009
Customer Service Cashier
Gymboree
06.2003 - 04.2005
Surrattsville High School
Associate of Applied Science - Paralegal Studies
The Catholic University of America
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