Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Gaskins

Atlanta,GA

Summary

Highly organized with experience in different fields. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. I am versatile with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodations for those in need.

Overview

7
7
years of professional experience

Work History

General Store Manager

The Salty
09.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.

Assistant Manager

The Salty Donut
04.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Supervisor

Silverspot Cinema
02.2022 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

Server

Silverspot Cinema
04.2021 - 02.2022
  • Upsold high-profit items to enhance sales.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Moved and set up seating, prepared extra silverware.

Customer Service Rep

Atlanta Medical
01.2022 - 09.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Assistant Manager

Plated Lounge
02.2018 - 04.2021
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Greeted and maintained relationships with regular customers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and hookah stock.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Server

Truva
02.2019 - 08.2020
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Greeted and maintained relationships with regular customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

Hostess

Superica
08.2019 - 03.2020
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Answered customer questions about hours, seating and information for booking events.
  • Taking down the appropriate information for guest reservations and togo orders.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Actively bussing tables for my follow servers to help them keep up with a steady work pace when busy.

Support Worker/Food Runner

TopGolf
04.2018 - 06.2019
  • Confirmed speed of service for all food orders while minimizing errors and complaints.
  • Confirmed proper placement of products and side items while implementing special instructions.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Refilled condiments on each table when running low.
  • Completed efficient table resets by wiping down surfaces and refilling condiments.
  • At a certain point they began to transition me to a position where I took care of all dining ware for each floor. (rolling silverware and trifolds)

Pace Worker

Amazon
11.2018 - 01.2019
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
  • Moving pallets to the proper loading zone
  • Organization of Amazon pallets.

Education

High School Diploma -

Grady High School
Atlanta, GA
05.2017

Skills

  • Food sales and promotion
  • Order accuracy
  • Cash Handling
  • Food and beverage pairings
  • Menu presentation
  • Accountability
  • Menu memorization
  • High-volume dining

Timeline

General Store Manager

The Salty
09.2024 - Current

Assistant Manager

The Salty Donut
04.2024 - Current

Supervisor

Silverspot Cinema
02.2022 - Current

Customer Service Rep

Atlanta Medical
01.2022 - 09.2022

Server

Silverspot Cinema
04.2021 - 02.2022

Hostess

Superica
08.2019 - 03.2020

Server

Truva
02.2019 - 08.2020

Pace Worker

Amazon
11.2018 - 01.2019

Support Worker/Food Runner

TopGolf
04.2018 - 06.2019

Assistant Manager

Plated Lounge
02.2018 - 04.2021

High School Diploma -

Grady High School

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Christina Gaskins