Christina Gaspard
Pembroke Pines,FL
Summary
Detail-oriented professional with extensive administrative and customer service experience. Proven ability to manage office operations, support executive teams, and deliver high-quality service to clients. Seeking to leverage strong organizational and communication skills in a call center environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Cercle Bellevue
Port-au-Prince , Haïti
2023.11 - 2024.02
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Greeted visitors and provided general information about the company.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Administrative Officer
CECI Haïti
Port-au-Prince , Haïti
2022.01 - 2023.11
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Greeted visitors warmly upon arrival at office reception area.
- Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
- Answered phone inquiries, directed calls and took messages.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Planned staff and training meetings and scheduled conference rooms.
- Directed customer inquiries to appropriate department personnel.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Provided HR administrative assistance to management team.
- Received and distributed mail, letters and packages.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Maintained positive working relationship with fellow staff and management.
Call Center Representative Intern
CECI Haiti
Port-au-Prince , Haiti
2019.07 - 2019.09
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Updated customer accounts, addresses and contact information within call management databases.
- Maintained strong call control and quickly worked through scripts to address problems.
- Navigated through computer systems to review information and respond appropriately to callers.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Education
Associate of Business Administration - Administrative Assistance And Secretarial Science
Christ The King Secretarial School
Port-au-Prince, Haïti 2021-06
Skills
- Interpersonal Communication
- Customer Service
- Analytical abilities
- Quality assurance optimization
- Interpersonal Skills
- Team Collaboration
Languages
English
Full Professional
French
Native/ Bilingual
Creole
Native/ Bilingual
Certification
- Florida Atlantic University (FAU), Executive Education Certificate in Hospitality and Tourism Industry Essentials (2024) 3.0 Continuing Education Units (CEUs)
Timeline
Administrative Assistant
Cercle Bellevue
2023.11 - 2024.02
Administrative Officer
CECI Haïti
2022.01 - 2023.11
Call Center Representative Intern
CECI Haiti
2019.07 - 2019.09
Associate of Business Administration - Administrative Assistance And Secretarial Science
Christ The King Secretarial School
- Florida Atlantic University (FAU), Executive Education Certificate in Hospitality and Tourism Industry Essentials (2024) 3.0 Continuing Education Units (CEUs)
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