CHRISTINA GAUTIER SHADOIN

• Oversee daily operations of a busy periodontal practice, ensuring smooth workflows and efficient staff coordination
• Lead efforts in budgeting, compliance adherence, and staff scheduling to maintain operational excellence
• Improve patient satisfaction by streamlining front- and back-office processes and providing attentive, personalized service
• Enhance team communication and morale through proactive leadership and consistent support
• Conduct audits of patient accounts for multiple providers to ensure accuracy and transparency
• Coordinate insurance verification and benefits analysis to support effective treatment planning and patient education

• Provided high-level support for over 800 homes within a military housing community, ensuring consistent resident satisfaction
• Managed housing applications, waitlists, and service requests using Yardi property management software
• Maintained clear and timely communication with residents regarding maintenance requests, payment issues, move-ins, and policy updates
• Documented resident inquiries and solutions to ensure transparency and track recurring issues
• Handled a high volume of inbound and outbound calls using a multi-line phone system with professionalism and empathy

• Scheduled and managed patient appointments, ensuring optimal provider availability and patient flow
• Verified insurance eligibility, processed claims, and calculated patient financial responsibility, including copays, deductibles, and out-of-pocket costs
• Provided hands-on assistance to patients with varying physical and mental abilities, ensuring safety, comfort, and dignity
• Responded to high call volumes, addressing inquiries regarding appointments, insurance, and treatment with professionalism and empathy
• Played a key leadership role in training new assistants and supporting daily workflow improvements within the practice

• Presented comprehensive dental treatment plans to patients, clearly explaining procedures, timelines, and financial responsibilities
• Provided detailed breakdowns of insurance benefits, including coverage, deductibles, and out-of-pocket costs
• Followed up with patients regarding outstanding treatment, financial agreements, and unscheduled procedures
• Maintained detailed documentation of patient interactions and financial discussions to ensure compliance and transparency
• Provided compassionate guidance to patients regarding financing options, payment plans, and third-party payment services
• Supported front office operations, including call handling, check-ins/outs, and managing multi-line phone systems during peak times

Dental Receptionist Responsibilities Sterilization & Clinical Support Duties

• Greet and check in patients with professionalism and warmth, creating a welcoming environment
• Schedule and confirm appointments, managing cancellations and waitlists to optimize provider time
• Support office staff with administrative tasks, including scanning, faxing, filing, and correspondence
• Maintain a clean and organized reception and waiting area to support patient comfort and office image
• Assist clinical team by preparing and sterilizing dental instruments according to CDC and OSHA guidelines
• Set up and break down operatories with appropriate sterile instruments and supplies
• Assist with tray preparation for upcoming procedures and support chairside when needed during busy hours

• Oversee all daily operations of the dental office, including front and back-office workflows
• Supervise, train, and evaluate staff performance to ensure a high-functioning, patient-focused team
• Manage scheduling systems to optimize provider availability, appointment flow, and patient retention
• Handle patient billing, insurance claims, and accounts receivable with accuracy and transparency
• Maintain inventory and oversee ordering of dental supplies and office materials
• Resolve patient concerns and escalated issues with professionalism and empathy
• Implement and maintain office policies, systems, and standard operating procedures
• Coordinate marketing efforts, patient communications, and recall systems to drive practice growth

Special Needs Nursery Teacher Responsibilities

• Provide nurturing, individualized care to infants and toddlers with a variety of physical, developmental, and behavioral needs
• Collaborate with families, therapists, and specialists to support individualized education plans (IEPs) and care strategies
• Design engaging, sensory-friendly activities that encourage motor skills, communication, and social-emotional development
• Ensure a safe and hygienic environment by following strict sanitation and infection control protocols
• Maintain calm, compassionate responses during emotional outbursts or sensory overload episodes
• Train and mentor assistant caregivers on special needs protocols and best practices
• Respond swiftly to emergency situations, ensuring the safety and well-being of every child under care

Operations Manager – Computer Sweepstakes Center

• Oversaw day-to-day operations of a high-traffic computer sweepstakes center, ensuring a safe, efficient, and customer-friendly environment
• Managed staff schedules, delegated responsibilities, and supervised team performance to maintain productivity and morale
• Trained employees on customer service protocols, security policies, and technical troubleshooting procedures
• Responded to and resolved customer concerns, disputes, or escalated issues with professionalism and discretion
• Maintained all computer systems, sweepstakes software, and equipment, including troubleshooting hardware/software issues
• Monitored security cameras and floor activity to deter fraudulent behavior and ensure the safety of patrons and staff
• Managed inventory of office supplies, promotional materials, and technical equipment
• Fostered a respectful, welcoming environment for a diverse customer base, including senior citizens and first-time visitors