Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Christina Gavrilovici

Christina Gavrilovici

Ingram

Summary

Compassionate Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.

Skilled front desk professional with experience in customer service, team coordination, and event management. Known for strong communication skills and ability to maintain professional relationships with staff and guests. Made significant contributions towards enhancing guest satisfaction at previous hospitality establishments by streamlining front desk operations and implementing customer-oriented solutions.

The dining area employee is known for maintaining a polite and professional demeanor, even under stress. Superior memory and experience. Detail-focused approach to full food services.

Organized Retail Store employee with experience in product sales. Successful at merchandising and displays.

Kind and knowledgeable Childcare Provider well-versed in maintaining safe and nurturing environments for children. Comfortable caring for individuals of varying ages. Excellent communicator with good organizational, problem-solving and conflict resolution skills.

Overview

21
21
years of professional experience

Work History

CNA

Edgewater
Kerrville
09.2023 - 12.2023
  • Answered patient call lights promptly and responded to requests appropriately.
  • Monitored food intake and output as directed by nursing staff.
  • Reported changes in patient conditions to registered nurse or physician.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Documented patient care services by charting in designated areas.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Documented activities and recorded information in EMR system.
  • Distributed drinking water and nourishment to residents.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Transported residents within the facility as needed.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Used mobility devices to transport patients.
  • Helped residents walk with or without self-help devices.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.

CNA Student

Hilltop Village and Rehabilitation
Kerrville
04.2023 - 10.2023
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Carried out special projects assigned by supervisors or nursing staff.
  • Demonstrated knowledge of infection control policies while performing all duties.
  • Used proper body mechanics when lifting, transferring or positioning immobile patients.
  • Answered call lights promptly to assess needs of patients.
  • Maintained cleanliness of patient area by changing bed linens and cleaning up spills.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Observed changes in condition or behavior of patients and reported to nursing staff.
  • Monitored food intake of assigned patients during meal times and recorded it on appropriate forms.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Started hands on hourly training and was employed as a full time NA after class room hours. Attained enough hours for completion and Tulip licensure test.

Guest Services Agent

Board of Presbyterian Mo-Ranch
Hunt
05.2016 - 02.2023
  • HOUSEKEEPING
  • Checked all assigned areas thoroughly for cleanliness prior to leaving them.
  • Reported maintenance issues to the supervisor immediately.
  • Dusted furniture, fixtures, and other surfaces.
  • Stocked linen closets with fresh supplies of towels, bed sheets and toiletries.
  • Changed bed linens and made beds according to hotel standards.
  • Restocked room amenities when necessary such as tissues, paper cups, and papertowels.
  • Replenished bathroom amenities such as soap, shampoo and conditioner.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Completed orders for clean linens by working quickly to meet deadlines.
  • Participated in training sessions for new housekeeping staff members.
  • Assisted guests with any special requests related to housekeeping services.
  • Performed general housekeeping duties including sweeping, mopping, dusting.
  • Performed housekeeping duties to keep facilities clean and neat.
  • Performed light housekeeping duties including dusting furniture, vacuuming carpets.
  • DINING HALL
  • Prepared beverages such as coffee, tea, soda.
  • Served meals to customers in a friendly and courteous manner.
  • Organized take-out orders for customers who requested them.
  • Monitored inventory levels of food items used during meal services.
  • Performed variety of duties related to food service.
  • Set up, restocked and cleaned dining areas.
  • Operated cash register to process cash, check, and credit card transactions.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Maintained safe food handling practices to prevent germ spread.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Responded promptly to customer inquiries regarding menu items or special requests.
  • Properly stored all leftover food items after each shift.
  • Replenished condiments at customer tables as needed, and closing duties such as setting up workstations with necessary supplies.
  • Assisted in the preparation of food items according to recipes and instructions.
  • CONTRACT COORDINATOR & GUEST SERVICES AGENT
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Provided guidance to staff on how to interpret contractual language and resolve issues arising from it.
  • Facilitated communication between multiple parties throughout the duration of a contract period.
  • Served as a liaison between the organization's legal department and other departments when needed.
  • Conducted regular audits of existing contracts to ensure that they are still valid and up-to-date.
  • Developed contract templates to ensure compliance with company standards.
  • Conducted research into potential vendors and analyzed proposals from vendors to determine suitability for specific projects.
  • Coordinated meetings between all parties involved in a given contract negotiation process.
  • Researched and prepared reports required by management or governmental agencies.
  • Computed balances, totals or commissions to support accounting team.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Submitted project closeout documents in accordance with contract terms.
  • Strengthened documentation traceability, developing organizational systems for contracts, records, reports and agendas.
  • Gathered contractor quotes for careful review to determine best options for company.
  • Complied with regulations by crafting policies and procedures for all to follow.
  • Reviewed details on incoming contracts and service agreements to keep pricing correct.
  • Oversaw changes and coordinated change orders and contract reviews.
  • Greeted guests with a friendly and welcoming attitude.
  • Verified accuracy of billing statements before presenting them to guests for payment processing.
  • Assisted in resolving customer complaints in a courteous and professional manner.
  • Answered inquiries about hotel services, facilities and local attractions.
  • Scheduled reservations for groups such as meetings, conferences or weddings.
  • Responded to telephone calls from guests promptly and courteously.
  • Updated daily records such as occupancy reports, registration cards.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Responded to guests, including email, telephone, and in-person inquiries.
  • Greeted arriving guests to provide assistance and facilitate check-ins.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Investigated guest complaints and utilized critical thinking to foster expedient resolution.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Balanced hotel accounts at end of each shift.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Took reservations from patrons by phone or online.

Cashier Store Clerk

The Hunt Store
Hunt
04.2008 - 05.2012
  • Ensured compliance with all safety regulations within the store environment.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Checked personal identifications during alcohol and tobacco sales.
  • Answered phone calls to assist customers with questions and orders.
  • Performed opening, closing duties including counting money in registers at start, end of shift, reconciling discrepancies between computer-generated reports and actual count totals.
  • Assisted in training new staff members on proper cash handling procedures and use of POS system.
  • Ensured compliance with health and safety regulations.
  • Received deliveries, scanned packages, and updated orders in internal database.
  • Provided excellent customer service, addressing inquiries and resolving complaints.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Bagged or packaged purchases and wrapped gifts.
  • Greeted customers to determine wants or needs.
  • Interacted with many customers daily.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.

Towel Sales Associate

Linens N' Things
Peoria
02.2005 - 07.2005
  • Assisted customers with product selection, sizing and styling.
  • Organized stockroom shelves according to size, color or style.
  • Provided accurate information about products, prices and services.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Greeted customers to determine wants or needs.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Recommended, selected and located merchandise based on customer desires.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Day Care Teacher

Learning Blocks Child Developmental CTR
Glendale
06.2003 - 01.2004
  • Ensured compliance with local child care regulations and standards.
  • Planned and implemented age-appropriate activities for children in a child care setting.
  • Adhered to state regulations regarding child care facilities.
  • Provided child care services such as feeding, bathing and playing with children.
  • Tailoring activities based on the individual needs of each child under care.
  • Collaborated with colleagues to provide a high standard of care for each child.
  • Encouraging healthy physical activity by taking walks together or playing games outside.
  • Providing a safe environment for children to explore their curiosity and creativity.
  • Engaging in age-appropriate activities like reading stories or playing games.
  • Remaining alert at all times while caring for multiple children simultaneously.
  • Read stories and played alphabet games to promote early literacy.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Dressed children and changed diapers.
  • Instructed children in eating, resting and restroom habits.
  • Provided nurturing and appropriate environment for children of various ages.
  • Enforced rules to teach good manners and maintain safe environment.
  • Utilized positive reinforcement techniques to promote desired behavior in children.
  • Observed health practices such as proper handwashing procedures.
  • Supervised children during meal times, playtime, and other activities.
  • Monitored student progress to ensure cooperation and growth.

Education

Realty Licensure - Home buying or selling

Kerrville Board of REALTORS
Kerrville, TX

Certified Nursing Assistant Licensure Preparedness - Nursing

Hilltop Rehabilitation And Care Center
Kerrville, TX

Skills

  • Patient hygiene assistance
  • Multitasking and organization
  • Lifting and transferring
  • Daily living support
  • Communication skills
  • Charting accuracy
  • Time management
  • Patient advocacy
  • Compassionate care that follows the code of conduct and legal guidelines
  • Genuinely enjoying your job
  • Team collaboration
  • Guest service oversight
  • Phone and email etiquette
  • Food service
  • Conflict resolution
  • Managed client contracts
  • Child care
  • Patient care
  • Compassion and empathy

Websites

Timeline

CNA

Edgewater
09.2023 - 12.2023

CNA Student

Hilltop Village and Rehabilitation
04.2023 - 10.2023

Guest Services Agent

Board of Presbyterian Mo-Ranch
05.2016 - 02.2023

Cashier Store Clerk

The Hunt Store
04.2008 - 05.2012

Towel Sales Associate

Linens N' Things
02.2005 - 07.2005

Day Care Teacher

Learning Blocks Child Developmental CTR
06.2003 - 01.2004

Realty Licensure - Home buying or selling

Kerrville Board of REALTORS

Certified Nursing Assistant Licensure Preparedness - Nursing

Hilltop Rehabilitation And Care Center

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Christina Gavrilovici