Christina Gaza
Houston,TX
Summary
Dynamic professional with a proven track record at Cazos Enterprises, excelling in scheduling and task delegation. Enhanced customer service quality through strategic process improvements, fostering a collaborative team environment. Skilled in customer feedback analysis, I prioritize relationship-building and effective communication to drive productivity and ensure high standards of service.
Experienced with curriculum development, ensuring educational content meets all necessary standards and engages students. Utilizes range of teaching methods to address different learning styles, promoting well-rounded understanding of subjects. Strong understanding of classroom management techniques to maintain productive and respectful learning environment.
Overview
16
16
years of professional experience
Work History
Assistant Manager of Customer Service
Cazos Enterprises
12.2011 - Current
- Promoted a positive and inclusive working culture that emphasized collaboration, teamwork, and mutual respect among all employees.
- Oversaw scheduling and shift assignments, optimizing staff coverage during peak times for optimal customer support.
- Contributed to revenue growth by identifying opportunities for process improvements that increased productivity while maintaining high standards of service quality.
- Led recruitment and onboarding efforts for new team members, ensuring they were well-prepared to contribute immediately upon joining the organization.
Preschool Lead Teacher
Tiny Toes Daycare
08.2009 - 05.2012
- Completed documentation on individual children and teachers for recordkeeping.
- Planned and prepared activities for [age] students.
- Built strong relationships with parents, providing regular updates on student progress and addressing concerns promptly.
- Promoted a positive classroom environment, fostering respect, empathy, and teamwork among students.
- Provided open and loving environment where children direct learning process.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Applied play-based strategies to provide diverse approaches to learning.
Preschool Teacher
New Hope Christian Academy & Early Learning Center
02.2010 - 01.2011
- Utilized creative teaching strategies to engage students in classroom.
- Guided students to develop social, emotional and physical skills.
- Implemented age-appropriate curricula to meet needs of young learners.
- Incorporated music, art and literature into curriculum.
- Organized and supervised large and small group activities.
- Helped new preschool children get used to classes by giving one-on-one support.
- Supported students in developing self-esteem and self-confidence.
Education
Bachelor of Social Work - Social Work
University of Houston
Houston, TX05-2026
Associate of Arts - Fine Arts
Lone Star College
Houston, TX05-2024
Skills
- Scheduling and planning
- Task delegation
- Customer feedback analysis
Timeline
Assistant Manager of Customer Service
Cazos Enterprises
12.2011 - Current
Preschool Teacher
New Hope Christian Academy & Early Learning Center
02.2010 - 01.2011
Preschool Lead Teacher
Tiny Toes Daycare
08.2009 - 05.2012
Bachelor of Social Work - Social Work
University of Houston
Associate of Arts - Fine Arts
Lone Star College
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