Christina Gazzier
Gulfport,MS
Summary
Enthusiastic Team Leader with proven leadership talents and relationship-building skills gained during 20 years of experience in customer service settings. Proficient in operating registers, processing payments and maintaining store security. Highly organized, responsible and resourceful. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
25
25
years of professional experience
Work History
Team Lead
Love's Travel Stops & Country Stores
10.2016 - 04.2024
- Efficiently guided and ensured team's on-time arrival to destinations
- Contributed to an organized and enjoyable working environment, prioritizing teamwork for seamless shift execution
- Delivered exceptional customer service resulting in consistent positive feedback.
- Trained new team members by relaying information on company procedures and safety requirements.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Restocked and organized merchandise in front lanes.
- Operated POS cash register and equipment to collect payments.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
Stay at Home Mom
Home
08.2004 - 10.2016
- Raising my kids was my #1 choice and thankful I could.
Military Spouse
U.S. Air Force
02.1999 - 10.2003
Education
High school diploma -
Harrison Central High School
Gulfport, MS05.1998
Skills
- Cash Handling
- Team Management
- Computer Skills
- Leadership
- Retail Sales
- Organizational Skills
- Time Management
- Computer Operation
- Supervising Experience
- Performance monitoring
- Performance Improvement
- Coaching and Mentoring
- Customer Focus
- Complaint resolution
- Employee Evaluation
Timeline
Team Lead
Love's Travel Stops & Country Stores
10.2016 - 04.2024
Stay at Home Mom
Home
08.2004 - 10.2016
Military Spouse
U.S. Air Force
02.1999 - 10.2003
High school diploma -
Harrison Central High School
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