Christina George
Katy,TX
Summary
Dynamic customer service leader with extensive experience at MTM Technologies, excelling in regulatory compliance and issue resolution. Proven track record in optimizing systems and enhancing customer satisfaction through effective problem-solving and technical troubleshooting. Adept at fostering strong client relationships while driving operational efficiency and delivering impactful solutions.
Overview
6
6
years of professional experience
Work History
Service Technician
Memorial Hermann
Houston, TX
12.2024 - Current
- Maintained endoscopy equipment, including cleaning, sterilizing and troubleshooting.
- Participated in quality assurance activities related to endoscope reprocessing techniques.
- Conducted regular inventory checks of supplies needed for endoscopic suite operations.
- Prepared rooms for endoscopic procedures according to established protocols.
Lead Customer Care Representative
MTM Technologies
St Louis, MO
07.2024 - 11.2024
- Provided guidance and support to customer service representatives.
- Ensured compliance with applicable laws, regulations and organizational policies.
- Handled inquiries from customers regarding product information or services offered.
- Tracked customer issues and worked closely with relevant teams to resolve them quickly.
Lead Technical Support Specialist
Spectrum
St Louis, MO
04.2023 - 02.2024
- Provided remote support services to clients located in different geographical regions.
- Investigated root causes of recurring technical issues in order to provide permanent solutions.
- Analyzed existing systems for optimization opportunities and implemented changes accordingly.
- Coordinated with other IT teams to resolve complex technical problems.
Order Management Specialist
Rose International
St Louis, MO
04.2019 - 02.2023
- Monitored changes in demand from customers and responded accordingly by adjusting production schedules or sourcing new materials.
- Evaluated current systems and procedures for effectiveness in meeting customer needs; recommended modifications as needed.
- Maintained detailed records of all incoming orders including quantities ordered, payment terms, shipment methods, special instructions.
- Utilized problem-solving skills to resolve complex issues quickly.
Education
Associate of Science - Exercise Science
Missouri Valley College
Marshall, MO05-2017
Skills
- Customer service
- Regulatory compliance
- Technical troubleshooting
- Data analysis
- Issue resolution
- Customer relationship management
Timeline
Service Technician
Memorial Hermann
12.2024 - Current
Lead Customer Care Representative
MTM Technologies
07.2024 - 11.2024
Lead Technical Support Specialist
Spectrum
04.2023 - 02.2024
Order Management Specialist
Rose International
04.2019 - 02.2023
Associate of Science - Exercise Science
Missouri Valley College
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