Christina Gerlach
Tucson,AZ
Summary
Experienced Legal Support Clerk skilled at conducting, adapting and managing legal deadlines that involved tensive research and data entry of prior felony convictions to help support and aid attorney's decision to issue a case. Adept at preparing, maintaining and corresponding among team to confirm deadlines are met to allow legal proceedings to proceed.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Legal Processing Support
Pima County Attorney Office
03.2021 - Current
- Answers general procedural questions from the public and staff concerning specialized documents, policies, activities and services, and research information
- Compiles confidential information and prepares and types legal documents
- Prepares and updates file folders, logs, status records and other documentation to reflect the status of a process and performs required purges; Indexes, classifies, codes and files records, reports, and documents; Interviews clients to obtain or verify general information for case records
- Coordinated deposition scheduling while considering availability of all parties involved.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Creates and maintains new records and client files, inputs and retrieves information using computer systems
- Receives visitors and telephone calls, determines nature of business, and refers to the appropriate division, section or individual
- Identifies actions required to provide services to individual clients, applicants, or the general public and assists people in completing the service process
- Facilitated effective communication between clients and attorneys by acting as a liaison during various stages of the legal process.
- Collaborated with attorneys on complex cases, ensuring timely completion of required tasks.
- Ensured proper handling of sensitive information with strict adherence to confidentiality protocols.
Server
Olive Garden
06.2023 - Current
- Serves patrons with food and beverages in a positive and friendly manner
- Provides information to help food and beverage selections
- Presents ordered choices in a prompt and efficient manner
- Maintains dining ambiance with an enthusiastic attitude
- Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils
- Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
- Helps patrons select food and beverages by suggesting courses, explaining the chef's specialties, identifying appropriate beverage pairings, and answering food preparation questions
- Transmits orders to bar and kitchen by recording patrons' choices and identifying patrons' special dietary needs and special requests
- Keeps kitchen staff informed by noting timing of meal progression
- Serves orders by picking up and delivering patrons' choices from bar and kitchen and delivering accompaniments and condiments from service bars
- Responds to additional patron requirements by inquiring of needs and observing dining process
- Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs
- Concludes dining experience by acknowledging choice of restaurant and inviting patrons to return
- Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons
Salon Bather
PetSmart Inc.
08.2017 - 10.2021
- Provide excellent Customer service
- Ensure safety with pet care, bathing, nail trims, etc
- Cashier; handling money
- Answered phone calls and answered questions from potential customers
- Resolved customer problems and complaints
- Acted as first point of contact and set appointments for prospective clients
Records Tech I
Arizona Department of Corrections
12.2019 - 03.2021
- Trained in DOC Release Procedures including Detainee's, Home Plans, Audits & filing
- Provide Customer Service
- Knowledge in AFIS system
- Work closely with COIII's & Parole Officer's in inmate's release plans
- Maintain monthly reports in Excel
- Prepare for all incoming Minor's intake
- Responsible for preparing the Daily Count sheet for Central Office
- Knowledge in Court procedures & release types
Crew Position
Wendy's
05.2013 - 08.2018
- Provide excellent customer service
- Trained new team members on procedures, customer service, and sales techniques
- Preparing and taking orders and fulfilling them in a timely manner
- Accurately operated cash register to process customer payments
- Worked front counter, drive-thru and other areas
- Kept kitchen, counter and dining areas cleaned and sanitized
- Cleaned and maintained all areas of restaurant to promote clean image
- Escalated problems or complaints to relevant supervisor or manager for resolution
- Worked well with teammates and accepted coaching from management team
Education
Bachelor of Arts - Criminal Justice
University of Arizona
05.2020
AA - Criminal Justice
Pima Community College
05.2017
Diploma - General Studies
Palo Verde High School
Tucson, Arizona05.2015
Skills
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Problem-Solving
- Computer Skills
- Problem Resolution
- Flexible and Adaptable
- Document filing
- Schedule Management
- Multitasking Abilities
Accomplishments
- Achieved tasks related to Fraternity Lodge 62 through effectively helping with designing and helping run a website to recruit more members for retired correctional officers.
Certification
Driver's License, 08/01/20, 05/01/26
Awards
APPAAC Administrative Professional of the Year, 10/01/23, This award recognizes an Arizona prosecution office Administrative Professional who has demonstrated outstanding and exceptional performance. This award could be given for one specific case, or for a series of outstanding accomplishments in the past year which demonstrate the individual's exceptional dedication and contributions toward achieving the goals of the prosecution office.
Assessments
- Administrative assistant/receptionist - Proficient, 05/01/23, Using basic scheduling and organizational skills in an office setting
- Data entry: Attention to detail - Proficient, 05/01/23, Maintaining data integrity by detecting errors
- Food service: Customer situations - Proficient, 05/01/23, Identifying and addressing customer needs in a food service setting
- Work style: Reliability - Proficient, 05/01/23, Tendency to be reliable, dependable, and act with integrity at work
Administrative Professional of the Year of 2023
I was honored to win award for my strong inclination to learn and is willing to assist in any area with a need. I also took the initiative to observe my fellow coworkers by asking questions and trying to learn new things. By doing so, I was able to confidently cover positions as needed in Felony Records and Disclosure, in addition to being sure that my other work tasks in the Priors Unit does not suffer.
Timeline
Server
Olive Garden
06.2023 - Current
Legal Processing Support
Pima County Attorney Office
03.2021 - Current
Records Tech I
Arizona Department of Corrections
12.2019 - 03.2021
Salon Bather
PetSmart Inc.
08.2017 - 10.2021
Crew Position
Wendy's
05.2013 - 08.2018
Driver's License, 08/01/20, 05/01/26
Bachelor of Arts - Criminal Justice
University of Arizona
AA - Criminal Justice
Pima Community College
Diploma - General Studies
Palo Verde High School
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