Christina Gerrer
Office Manager
Houston,TX
Summary
Committed and hardworking office manager with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions. Creative problem-solver versed in customer service. Punctual and honest Customer service with solid background in team centered environment. Satisfies customers with exceptional service. High-energy manager offering over 10 years of customer service experience. Dependable and adaptable with resourceful nature and conscientious approach. Reliable Operation Specialist, offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting services and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.
Overview
11
11
years of professional experience
Work History
Driver/Dispatch/Cashier/Greeter
The Parking Spot
Houston, TX
07.2015 - 03.2020
- Answered questions about parking policies and addressed customer concerns.
- Helped customers complete , locate items and join reward programs.
- Addressed customer needs and made recommendations to increase sales.
- Responded to customer requests for services and company information.
- Clarified customer issues and determined root cause of problems to resolve service complaints.
- Recommended services to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of service changes.
- Provided ongoing guest service.
- Responded proactively and positively to rapid change.
- Cross-trained and backed up other customer service staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with customers and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
Office Manager
C.J. Hearns Construction Company, LLC
Atlanta, GA
09.2007 - 07.2009
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of subcontractors.
- Developed standard operating procedures for all subcontractors and vendor.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Prepared meeting rooms and materials and recorded important information for the CEO with the subcontractors.
- Updated reports, managed accounts and generated reports for company database.
- Reviewed clients and subcontractors feedback and made appropriate business adjustments to meet needs and address concerns.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated and aligned corporate and office schedules and disseminated important work information to CEO and subcontractors.
- Coordinated special projects and managed schedules.
- Sourced vendors for special project needs and negotiated contracts.
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for CEO and subcontractors.
Hairstylist
Hair We Go, Inc.
Atlanta, GA
07.2003 - 08.2007
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Scheduled mobile customer appointments and rearranged hairstylist time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Organized sales of products to boost sales with customers.
- Counted and documented opening cash amounts daily before hairstylist heads to first client. Count out cash or direct deposit receipts in bank account. Depositing cash into account.
- Distributed business cards outside of the buildings and organizations to generate new business.
- Resolved mobile customer's complaints about service or style.
- Permed, relaxed and bleached hair for customers daily.
- Recorded notes in each customer's file for future reference. Notating customer's preferences and services delivered.
- Educated customers on products to maximize benefits.
- Determined appropriate hair treatments based on conditions, textures, and the health risk that the customer was dealing with.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Created memorable customer experiences, adding bonus services such as using inflatable sink trays to shampoo hair in bed, also the ability to work with stroke victims, paraplegics in their wheelchairs and make all customers feel great after every service.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Completed in-home services for elderly clients unable to travel to salon.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Education
No Degree - Early Childhood Education
Atlanta Technical College
Atlanta, GA 05.2001 -
Skills
Customer Service
Customer Relations
Time management skills
Cash drawer management
Reports and documents
Written and verbal communication
Till counting
Cleaning and sanitizing
Point of sale operation
Payment collection
Customer assistance
Inventory management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Knowledge is power but giving it to others is more Powerful.
Christina Gerrer
Timeline
Driver/Dispatch/Cashier/Greeter
The Parking Spot
07.2015 - 03.2020
Office Manager
C.J. Hearns Construction Company, LLC
09.2007 - 07.2009
Hairstylist
Hair We Go, Inc.
07.2003 - 08.2007
No Degree - Early Childhood Education
Atlanta Technical College
05.2001 -