Christina Getsinger
Summary
Personable Guest Service Manager with skills in handling financial transactions and maintaining property management systems. Over 15 years of customer service experience and extensive knowledge of hotel operations and procedures. Builds supportive work environments that boost staff efficiency.
Overview
14
14
years of professional experience
Work History
Guest Service Manager
Hampton Inn And Suites
04.2022 - 06.2023
- Attended to customer needs, responding to questions, complaints and escalations.
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Understood and implemented safety and emergency procedures.
- Monitored staff training, scheduling and shift changes.
- Implemented procedures and services to improve hotel services and amenities.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Housekeeping Manager
Hampton Inn and Hampton Inn & Suites
07.2020 - 04.2022
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed staff of 25 housekeepers.
- Communicated repair needs to maintenance staff.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
Front Desk Manager
Quality Inn and Suites
02.2016 - 07.2020
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Checked guests in out of hotel, made reservations, and processed payments.
Executive Assistant
Olympic Children's Foundation
01.2009 - 12.2015
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Facilitated training and onboarding for incoming office staff.
Education
Certificate - Horticulture
Tacoma Community College
Gig Harbor, WA09.2013
Skills
- Budget Administration
- Staff Training
- Report Preparation
- Money Handling
- Guest Accommodations
- Schedule Coordination
- Operations Management
- Hotel Management
- Teamwork and Leadership
- Personnel Supervision
- Hotel Operations
- Guest Services
Timeline
Guest Service Manager
Hampton Inn And Suites
04.2022 - 06.2023
Housekeeping Manager
Hampton Inn and Hampton Inn & Suites
07.2020 - 04.2022
Front Desk Manager
Quality Inn and Suites
02.2016 - 07.2020
Executive Assistant
Olympic Children's Foundation
01.2009 - 12.2015
Certificate - Horticulture
Tacoma Community College
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