Christina Gibson
Washington
Summary
Experienced with emergency call handling, rapid decision-making, and effective communication. Utilizes multitasking skills to manage high-stress situations. Track record of maintaining composure, ensuring clear communication, and providing reliable support to emergency responders. Well-educated and poised ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
Office Of Unified Communications
Washington D.C.
11.2024 - Current
- Managed emergency calls, ensuring accurate information gathering for effective response coordination.
- Implemented process improvements that streamlined call handling and reduced response times.
- Collaborated with first responders to provide real-time updates during critical incidents.
- Enhanced emergency response times by efficiently handling high call volumes and prioritizing emergencies.
- Reduced stress for callers by maintaining a calm demeanor and providing clear instructions during crisis situations.
- Demonstrated active listening and deescalation techniques during high stress situations.
- Utilized CAD (Computer-Aided Dispatch) systems and Rave platform technology to identify caller locations and support emergency response coordination.
Resource Assistant Intern
Project Empowerment
Washington, DC
07.2024 - 10.2024
- Served as a point of contact for resolving any issues or concerns related to intern work assignments or workplace interactions during the course of the internship program period.
- Developed and published professional resumes, cover letters.
- Assisting employees register for benefits programs using online portals.
- Enhancing customer satisfaction by promptly addressing inquiries and resolving issues.
- Providing exceptional service and building rapport with clients.
Advocate Member Service Representative
CNHED
Washington, DC
01.2022 - 06.2024
- Publicly spoke and provided written testimony at the Committee on Housing Budget Oversight Hearing.
- Reached resolution targets consistently by utilizing advanced negotiation skills during challenging conversations.
- Collaborated with team members to achieve department goals and maintain high-performance levels.
- Developed an Advocacy outline.
- Created the Capstone Project Work plan.
- Learned about different types of public policy.
- Developed an approach to analyzing policies.
- Fostered a comprehensive understanding of overall D.C. policymaking.
- Developed meaningful ways to turn policy into effective action.
BG Multifamily Leasing Consultant
BGSF Property Management
Washington, D.C.
01.2022 - 03.2024
- Helped landlord/property manager find qualified tenants to lease their properties to
- Secretarial, receptionist, and administrative duties as needed include responding to inbound communications: SMS (text) email, phone calls, filing and closing out of prospective tenant’s appointments and tours.
- Completed required paperwork as needed promptly marketing as-needed Software requirements may apply.
- Guided prospective tenants through the leasing process to ensure they understand their rights and obligations under the contract chosen.
- Completed 100+ tasks on Funnel, Knox, and Real-Page verified all fees, rates, and additional charges were correct.
- Managed and led property tours, handled maintenance requests and provided information on lease terms.
- Managed 300+ prospective tenants' requests promptly to ensure excellent customer service knowledge of Fair housing
BG Multifamily Concierge
BGSF Property Management
Washington D.C.
01.2022 - 11.2023
- Greet arriving tenants/guests professionally
- Answered resident's needs and requests with a patient and helpful attitude
- Interacted with 50+ tenants daily, schedule appointments, manage and organize the delivery of the resident packages by accepting packages, arranging the delivery of the package, and notifying the resident
- Provided exemplary and timely customer service to tenants and community staff Report daily service requests to the maintenance supervisor
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
University of The District of Columbia
Washington, DC12-2023
High School Diploma -
Goodwill Excel Center
Washington, D.C.01-2023
Skills
- Bilingual (Amharic)
- Exceptional customer service
- Operations Management
- Confidential records management
- Critical thinking
- Time management
- Computer proficiency
- Data base management
- Ability to work independently
- Ability to take direction, be reliable, work productively and adhere to a schedule
- Integrity
- Conceptual
- Interpersonal management
- Strong Work Ethic
- Active listening
Certification
- [Micro- Entrepreneurship 101 ] [University of the District of Columbia] [2023]
- [Bring your "A" Game Anywhere] [BGSF Property Management] [2022]
- [ServeSafe Food Handler] [National Restaurant Association] [2023]
- [Certificate BG Real Estate Leasing 101] [ BGSF Property Management] [2022]
- [Customer Service Gold] [American Hotel and Lodging Educational Institute] [2022]
- [Front Desk Representative] [American Hotel and Lodging Educational Institute] [2022]
- [CPR/AED/First Aide ] [National CPR Foundation] [2024]
Custom
I am very passionate about serving others, so working with the youth who face several barriers is very important to me. Having the opportunity to see them grow and make a positive impact in their communities felt rewarding.
Timeline
911 Telecommunicator
Office Of Unified Communications
11.2024 - Current
Resource Assistant Intern
Project Empowerment
07.2024 - 10.2024
Advocate Member Service Representative
CNHED
01.2022 - 06.2024
BG Multifamily Leasing Consultant
BGSF Property Management
01.2022 - 03.2024
BG Multifamily Concierge
BGSF Property Management
01.2022 - 11.2023
High School Diploma -
Goodwill Excel Center
University of The District of Columbia