Christina Gilbert
Fort Worth,TX
Summary
Achieved optimal office operations through expert management of front desk and clinical functions. Enhanced organizational effectiveness by implementing robust recordkeeping and multitasking strategies. Delivered timely and accurate correspondence and file management solutions. Targeted full-time positions that offer professional challenges, utilizing exceptional interpersonal skills and strategic problem-solving capabilities. Elevated employee performance through coaching and a strong patient-oriented focus. Established a welcoming and friendly environment with a commitment to service excellence. Streamlined benefits and payroll administration processes while demonstrating advanced proficiency in Microsoft Office.
Achieved enhanced business compliance workflows through meticulous audits and actionable optimization recommendations. Initiated corrective actions that strengthened information structures and procedures, leading to improved compliance outcomes.
Recognized for proactive identification and resolution of issues, focusing on process optimization and alignment with team objectives.
Overview
20
20
years of professional experience
Work History
Dental Front Office Coordinator
King’s Dental
06.2025 - Current
- Managed patient scheduling to optimize clinic workflow and minimize wait times.
- Facilitated insurance verification processes to ensure accurate billing and patient coverage.
- Coordinated communication between dental staff and patients, enhancing overall service experience.
- Implemented electronic health record (EHR) systems for streamlined data management and retrieval.
Dental Account Auditor
Partnership 4 Dentists
10.2023 - Current
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Followed established auditing processes to meet internal and regulatory requirements.
- Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
- Executed audit phases and entered data into accounting software for analysis.
- Compiled general ledger entries on short schedule with 100% accuracy.
Office Manager
Keller Family Dental
01.2019 - 05.2024
- Developed and enforced company policy and procedures relating to all phases of human resources activity
- Audited workplace, employee and management policies and procedures
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Shadowed employees to determine an accurate description of the duties and skills required for each position
- Developed and implemented individualized dental care plans for patients
- Evaluated oral and dental health
- Supervised and led a team of dental hygienists and support staff of 10-15
- Maintained clear, organized dental records
- Made sure HIPAA was prioritized for patient privacy
- Maintained patient care by taking into consideration their needs in every way from start to finish while in the office.
Office Manager
6 Day Dental & Orthodontics
11.2011 - 12.2018
- Conducted job analysis and job evaluations, resulting in quality job specifications
- Audited workplace, employee and management policies and procedures
- Developed and implemented individualized dental care plans for patients
- Evaluated oral and dental health
- Supervised and led a team of dental hygienists and support staff of 10-15
- Maintained clear, organized dental records.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Insurance Coordinator
6 Day Dental & Orthodontics
09.2009 - 12.2018
- Tracked progress of all outstanding insurance claims
- Audited records for accuracy
- Received and processed dental claims
- Processed dental checks and posted to patient accounts
- Billed patients as necessary.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Filed and tracked insurance claims and communicated claims status to patients.
- Verified insurance and communicated coverage to staff and patients.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Posted payments to accounts and maintained records.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Collected premiums and issued accurate receipts.
Registered Dental Assistant
6 Day Dental & Orthodontics, Texas
10.2005 - 09.2009
- Set up examination room and dental trays in preparation for examinations and procedures
- Assisted dentist in management of medical or dental emergencies when necessary
- Worked closely with patients before, during and after dental procedures
- Designed a dental report card that explained patients' dental health status and treatment plans
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Took dental images following strict patient protection rules by mentioning risks during pregnancy
- Documented patient dental health information, medical history and vital signs for future reference.
Education
Bachelors of Science - Public Health
University of North Texas
Denton, TX05.2023
Associate of Arts - General Studies
Tarrant County College
05.2017
Skills
- Analyzed project requirements and designed detailed workflow plans to ensure timely task execution
- Achieved timely collection of outstanding debts through effective communication strategies Improved cash flow by implementing efficient credit management practices Enhanced customer satisfaction by addressing payment concerns promptly
- Analyzed discrepancies in account statements and resolved issues to uphold accurate financial reporting
- Managed key administrative tasks, focusing on optimizing business workflows
- Streamlined billing and invoicing procedures to enhance operational efficiency and client satisfaction
- Achieved streamlined office supply management through effective inventory oversight Enhanced operational efficiency by ensuring timely availability of essential materials Improved resource allocation by maintaining organized inventory systems
- Achieved improved workflow efficiency by optimizing the use of Microsoft Office applications Enhanced team collaboration through effective use of shared documents and presentations Delivered high-quality reports and presentations that supported strategic decision-making
- Oversaw comprehensive policy implementation processes, aligning them with regulatory requirements and organizational goals
- Achieved improved team performance through targeted coaching and training programs Enhanced employee capabilities by implementing effective training strategies Drove knowledge retention and application through interactive learning sessions
- Achieved increased compliance awareness through effective training programs that engaged participants Enhanced team performance by delivering targeted training sessions that addressed key regulatory challenges Drove improvements in compliance metrics through strategic training initiatives
- Managed comprehensive patient data processing, maintaining confidentiality and compliance with healthcare regulations
- Streamlined electronic medical record processes to improve accessibility and efficiency of patient information
- Developed and maintained strong client accounts through effective communication and tailored service solutions
- Managed co-payment collection activities, maintaining accurate records and ensuring compliance with billing protocols
- Executed systematic updates and reconciliations of financial records to uphold fiscal integrity
- Reviewed and confirmed insurance coverage details to support efficient healthcare operations
- Achieved high levels of customer satisfaction by resolving insurance claims effectively Improved claims processing time through strategic workflow enhancements Fostered strong relationships with clients to facilitate smooth claims resolution
- Analyzed financial records and operational procedures through internal audits to enhance organizational integrity and accountability
- Achieved improved data accuracy and relevance through meticulous analysis and validation processes Delivered actionable insights that enhanced operational efficiency and informed key business strategies Drove successful implementation of data-driven solutions that positively impacted project outcomes
- Recorded examination results meticulously to support quality assurance processes
- Participated in educational programs and workshops to stay current with industry trends and best practices
Timeline
Dental Front Office Coordinator
King’s Dental
06.2025 - Current
Dental Account Auditor
Partnership 4 Dentists
10.2023 - Current
Office Manager
Keller Family Dental
01.2019 - 05.2024
Office Manager
6 Day Dental & Orthodontics
11.2011 - 12.2018
Insurance Coordinator
6 Day Dental & Orthodontics
09.2009 - 12.2018
Registered Dental Assistant
6 Day Dental & Orthodontics, Texas
10.2005 - 09.2009
Bachelors of Science - Public Health
University of North Texas
Associate of Arts - General Studies
Tarrant County College