CHRISTINA GIUFFRIDA
Brandon,FL
Summary
Dynamic Health Plan Specialist with extensive experience at Support Ninja, recognized for exceptional customer service and adept billing management. Successfully enhanced customer satisfaction through strategic problem-solving and technical troubleshooting. Strong mentoring skills foster team development while ensuring compliance with PHI security standards, driving operational excellence in fast-paced environments. Committed to delivering impactful solutions across varied industries.
Overview
19
19
years of professional experience
Work History
Health Plan Specialist-Medica
Support Ninja
07.2023 - Current
- Worked in a high call environment, focusing on meeting metrics for customer satisfaction, handle time, and accuracy
- Maintained member PHI security at all times
- Managed dual responsibilities of billing and Provide-A-Ride call handling, while also mentoring and handling esclations.
- Collaborated with team leads to facilitate skill development, coaching opportunities, and general advise while mentoring junior staff.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Health Plan Specialist-Medica
Support.com
10.2022 - 07.2023
- Operated in a demanding call setting, concentrating on achieving metrics related to customer satisfaction, handle time, and accuracy.
- Safeguarded member PHI information continuously.
- Addressed billing questions, facilitated payment transactions, and configured auto-pay options.
- Managed dual responsibilities of billing and Provide-A-Ride call handling.
- Oversaw vendor collaboration to ensure smooth member ride operations.
Remote Service Technician
Support.com
02.2014 - 10.2022
- Company Overview: Remote
- Worked in a high call environment, maintained metrics for handle time, customer perceived resolution, and quality standards
- Diagnosed and troubleshot problems, repairing and restoring internet connectivity, modem functionality, email programs and other technical problems
- Evaluated systems according to predetermined checklist and noted issues
- Explained diagnostic findings to customers and outlined repair or service options
- Educated customers on existing and new products and obtained new sales when applicable
- Remote
Shift Manager/Assistant Manager
Mcdonalds
Bradenton, FL
06.2010 - 09.2013
- Maintained excellent attendance record, consistently arriving to work on time
- Conducted weekly department meetings to ensure organizational efficiency
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Built schedules to reflect desired productivity targets
Medical Records Clerk
Prison Health Services
Sarasota, FL
03.2006 - 05.2009
- Created schedules for on-site Medical Doctors
- Created patient charts and filed away necessary documentation to NCCHC standards
- Developed new routines for filing paperwork and ensured that all filing procedures were up to state standards
- Last year with the company was spent traveling to help implement and troubleshoot a new computer based medical records system
- Responsibilities included implementation, training, and troubleshooting for the program
Education
High School Diploma -
Southeast High School
Bradenton, FL01.2006
Skills
- Customer service
- Inventory management
- Diagnostics skills
- Technical troubleshooting
- Customer relationship management
- Billing management
References
References available upon request.
Timeline
Health Plan Specialist-Medica
Support Ninja
07.2023 - Current
Health Plan Specialist-Medica
Support.com
10.2022 - 07.2023
Remote Service Technician
Support.com
02.2014 - 10.2022
Shift Manager/Assistant Manager
Mcdonalds
06.2010 - 09.2013
Medical Records Clerk
Prison Health Services
03.2006 - 05.2009
High School Diploma -
Southeast High School
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