Christina Glandon
BSN/RN Student
Apache Junction,AZ
Summary
Enthusiastic BSN/RN student eager to contribute to team success through timely patient care, attention to detail and excellent organizational skills. Clear understanding that safety is first. I am process driven and motivated to learn, grow and excel in nursing. I would like an opportunity to be part of your team, and provide world class patient centered care!
Overview
22
22
years of professional experience
6
6
years of post-secondary education
Work History
Inpatient Certified Pharmacy Technician
Mercy Gilbert Medical Center
Gilbert, AZ
11.2018 - 10.2019
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Restocked automated medication dispensing equipment.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Counted, measured and compounded medications following standard procedures.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Inpatient Certified Pharmacy Technician
Banner Baywood Medical Center
Mesa, AZ
05.2018 - 10.2018
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted and labeled prescriptions with correct item and quantity.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Restocked automated medication dispensing equipment.
- Counted, measured and compounded medications following standard procedures.
Certified Pharmacy Technician
Walgreens
Chandler, AZ
10.2017 - 02.2018
- Wanted to work retail pharmacy to become a more well rounded pharmacy technician.
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Collected co-payments or full payments from customers.
- Communicated directly with doctors offices via telephone, fax and email.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail pharmacy environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Pharmacy Technician
CVS Specialty Pharmacy
Chandler, AZ
04.2015 - 02.2016
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Entered and processed patients' prescriptions into internal system.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Personal Cruise Consultant
Norwegian Cruise Line
Mesa, AZ
10.2012 - 04.2015
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Collaborated with team members to achieve target results.
- Maintained excellent attendance record, consistently arriving to work on time.
Banking Center Manager III, Assistant VP
Bank Of America
East Valley , AZ
03.1994 - 10.2010
- Worked in various roles throughout my 18 years in banking. I was at Bank of America for 15 years and BBVA Compass Bank for 3 years.
- My last position held was a Banking Center Manager.
- I enjoy leading people and being successful in everything I do
- I motivated others to be their best, and created individual development plans to ensure everyone has a path; growth was the goal.
- I have managed several people that are now banking center managers and market managers.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Attracted and retained new members through organizational rebranding and targeting marketing campaigns to specific audiences.
- Attended leadership events, promoting company brand and building rapport with other associates.
- Reviewed incoming correspondence and drafted appropriate responses for CEO and other high-level stakeholders.
- Opened my own banking center; created a business plan
- goal of 1 million dollars in deposits within the first year and made goal by the third month.
- Invited the major of Gilbert to speak at my Grand Opening.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
Education
Associate of Arts - Health Care Administration
University of Phoenix
Tempe, AZ 08.2016 - 12.2019
Bachelor of Science - Nursing
Arizona College of Nursing
Tempe, AZ 06.2019 - Current
Skills
- Drug safety
Quote
Keep on going, and the chances are that you will stumble on something, perhaps when you are least expecting it. I never heard of anyone ever stumbling on something sitting down.
Charles F. Kettering
Timeline
Bachelor of Science - Nursing
Arizona College of Nursing
06.2019 - Current
Inpatient Certified Pharmacy Technician
Mercy Gilbert Medical Center
11.2018 - 10.2019
Inpatient Certified Pharmacy Technician
Banner Baywood Medical Center
05.2018 - 10.2018
Certified Pharmacy Technician
Walgreens
10.2017 - 02.2018
Associate of Arts - Health Care Administration
University of Phoenix
08.2016 - 12.2019
Pharmacy Technician
CVS Specialty Pharmacy
04.2015 - 02.2016
Personal Cruise Consultant
Norwegian Cruise Line
10.2012 - 04.2015
Banking Center Manager III, Assistant VP
Bank Of America
03.1994 - 10.2010
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