Christina Glandon
Registered Nurse, BSN
Summary
Enthusiastic BSN/RN new grad, eager to become a team member on a unit and contribute to overall success through prioritizing client care, maintaining safety and customizing a plan of care for each client. I will develop trusting relationships by building rapport, and advocating for clients and their families through therapeutic communication, timely care and follow-up. I will skillfully deliver world class client/family-centered care!
Overview
22
22
years of professional experience
2
2
Certification
6
6
years of post-secondary education
Work History
Inpatient Certified Pharmacy Technician
Mercy Gilbert Medical Center
Gilbert, AZ
11.2018 - 10.2019
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Restocked automated medication dispensing equipment.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Counted, measured and compounded medications following standard procedures.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for patients and responding to nurse questions regarding prescription and medication request.
Inpatient Certified Pharmacy Technician
Banner Baywood Medical Center
Mesa, AZ
05.2018 - 10.2018
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted and labeled prescriptions with correct item and quantity.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Counted, measured and compounded medications following standard procedures.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
Certified Pharmacy Technician
Walgreens
Chandler, AZ
10.2017 - 02.2018
- Wanted to work retail pharmacy to become more well rounded in pharmacy
- Stocked, labeled and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail pharmacy environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Reviewed and verified customer information and insurance provider information
- Communicated directly with doctors offices via telephone, fax and email
- Maintained proper drug storage procedures, registries and records for controlled drugs
- Assisted in preparation, distribution and storage of pharmaceuticals
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
Pharmacy Technician
CVS Specialty Pharmacy
Chandler, AZ
04.2015 - 02.2016
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered 25-30 incoming phone calls daily and addressed questions from customers and healthcare providers.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Entered and processed patients' prescriptions into internal system.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Personal Cruise Consultant
Norwegian Cruise Line
Mesa, AZ
10.2012 - 04.2015
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Collaborated with team members to achieve target results.
- Booked over 100 cruises monthly. Always made or exceeded my goals
- Maintained excellent attendance record, consistently arrived 15 minutes before shift started to ensure I was logged in, and ready to go.
Banking Center Manager III, Assistant VP
Bank Of America
East Valley , AZ
03.1994 - 10.2010
- Worked 18 years in banking in various roles. Worked for Bank of America for 15 years and BBVA Compass Bank for 3 years.
- My last position held: Banking Center Manager.
- I enjoy leading people and being successful in everything
- I motivated others to be their best, and created individual development plans to ensure everyone had a path; growth was our goal.
- I have managed several people that are now banking center managers and market managers.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Attracted and retained new members through organizational rebranding and targeting marketing campaigns to specific audiences.
- Attended leadership events, promoting company brand and building rapport with other associates.
- Reviewed incoming correspondence and drafted appropriate responses for CEO and other high-level stakeholders.
- Opened my own banking center; created a business plan by canvassing the market and meeting with small businesses in the area.
- Goal of 1 million dollars in deposits within the first year and made goal by the third month.
- Invited the Mayor of Gilbert to speak at my Grand Opening.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
- Resolved issues and recommended actions based on production and compliance reports.
- Drove short-term and advanced promotional initiatives and planning processes.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Established performance goals for department and outlined processes for achievement.
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Tempe, AZ 08.2019 - 05.2023
Associate of Arts - Health Care Administration
University of Phoenix
Phoenix, AZ 11.2016 - 11.2018
Skills
- Team Oriented
- Leadership Skills
- Critical Thinking
- Care Plan Management/Charting
- Cerner/Pyxis/Omni
- Strong Clinical Judgment
- Organization and Prioritization
- Patient Education
- Dosage Calculation
- Microsoft Applications
- IV Drug Therapy Management
- SBAR
Certification
- Arizona Board of Nursing RN License #294120 June 28, 2023 - April 01, 2027
- CPR/Basic Life Support License - Issued by: American Heart Association, Renew by: 06/2024
Timeline
Bachelor of Science - Nursing
Arizona College of Nursing
08.2019 - 05.2023
Inpatient Certified Pharmacy Technician
Mercy Gilbert Medical Center
11.2018 - 10.2019
Inpatient Certified Pharmacy Technician
Banner Baywood Medical Center
05.2018 - 10.2018
Certified Pharmacy Technician
Walgreens
10.2017 - 02.2018
Associate of Arts - Health Care Administration
University of Phoenix
11.2016 - 11.2018
Pharmacy Technician
CVS Specialty Pharmacy
04.2015 - 02.2016
Personal Cruise Consultant
Norwegian Cruise Line
10.2012 - 04.2015
Banking Center Manager III, Assistant VP
Bank Of America
03.1994 - 10.2010
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