Christina Gollero
Summary
I have worked in the customer service field for over 37 years, and I can truly say that it is my passion. I enjoy helping customers by actively listening, providing accurate information to their questions, and solving any other concerns they may have.
Overview
39
39
years of professional experience
Work History
Business Support Agent
Stampin' Up!
08.2009 - 09.2018
I was a liaison between our demonstrators and customers to the company. Assisted with placing orders, answering questions about products and tools, and solving any problems or concerns that they had. I did this via phone calls and e-mails. I was also responsible in approving and following through with donation request from schools and charities.
International Reservation Customer Service Agent
Delta Air Lines, Inc
11.1989 - 06.2008
In my career at Delta, I assisted passengers in making or changing their reservations, answering questions, and solving any problems or complaints. I worked in the Domestic Department first, moving on to the International Department. For a few years I worked in the Master Control Room which kept an eye on call volume, transferring calls to other agents to make sure customer service levels were met. I was also responsible for gathering information on our monthly sales and filing a sales report. I was promoted to the International Customer Service Department where I received transfer calls from other agents when passengers requested to speak with a Supervisor. I listened to the passenger's concerns, and when needed, would defuse the situation and worked to quickly solve any issues to their satisfaction.
Customer Service Agent
Times Supermarket
11.1979 - 05.1989
I helped customers via calls as well as in person interaction, making sure to provide excellent and positive customer service. I was also responsible in setting up the cashier tills, scheduling breaks and lunches, and closing out the tills at the end of the cashier's shift. When I worked the closing shift, I was responsible in reconciling the sales of the day and readying the deposit for the next morning.
Education
Associate of Arts - Liberal Arts And General Studies
Leeward Community College
Pearl City, HI05.1979
Skills
Extensive customer service experience
Enjoy being able to help people with a happy and positive attitude
Strong attention to detail
Enjoy being busy and learning new things
Self motivated
Have worked with with computers, 10-key and other office equipment
Timeline
Business Support Agent
Stampin' Up!
08.2009 - 09.2018
International Reservation Customer Service Agent
Delta Air Lines, Inc
11.1989 - 06.2008
Customer Service Agent
Times Supermarket
11.1979 - 05.1989
Associate of Arts - Liberal Arts And General Studies
Leeward Community College
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