Christina Goniwicha
New Haven,MI
Summary
Dynamic customer service professional with a proven track record at Lifetime Insurance Services, excelling in conflict resolution and client relations. Skilled in active listening and data entry, I enhanced customer loyalty through empathetic complaint handling and effective upselling, contributing to sales growth and ensuring high satisfaction levels.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Lifetime Insurance Services
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Certified Nursing Assistant
CareerStaff Unlimited
11.2021 - 04.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
Education
Certified Nurse Aide Certificate -
St. Clair County Community College
Port HuronMarysville High School
Marysville06-2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Complaint handling
- Complaint resolution
- Microsoft Excel
- Appointment scheduling
- Paperwork processing
- Documentation
- Data collection
- Prioritization
- Clerical support
- Filing
- Multitasking
- Typing
- Service upselling
- Follow-up skills
- Professional telephone demeanor
- Client relations
Timeline
Customer Service Representative
Lifetime Insurance Services
04.2024 - Current
Certified Nursing Assistant
CareerStaff Unlimited
11.2021 - 04.2023
Certified Nurse Aide Certificate -
St. Clair County Community College
Marysville High School
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