Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Christina Gonzalez

La Puente,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sales Representative

Kandyshop Bikinis
06.2021 - 12.2023


  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Customer Service Representative

Newegg
11.2021 - 02.2022
  • E-commerce
  • RMA
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Delivered prompt service to prioritize customer needs.

Corporate Sales/Call Center Rep

Wine Country Gift Baskets
09.2007 - 12.2019
  • E-commerce
  • Processed corporate orders
  • Technical support
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Processed debit and credit card and electronic check payments.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Responded to customer calls and emails to answer questions about products and services.
  • Cross-trained and provided backup support for organizational leadership.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.

Manager

Spearmint Rhino Superstore
05.2005 - 08.2011
  • Open/Closing
  • Cash handleing
  • Inventory
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

High School Diploma - Basic Studies

ARROYO HIGH SCHOOL
06.1994

Skills

  • Microsoft office
  • Outlook
  • Internet
  • Excel
  • Customer Care
  • Customer Service
  • Call Center
  • Microsoft Excel
  • Computer literacy
  • Microsoft Outlook
  • Office experience
  • Administrative experience
  • Staff Training

Certification

Certified Notary Public, 10/01/22, 10/01/26, Certified Notary Public, licensed and bonded

Assessments

  • Customer focus & orientation, Proficient, 08/01/21, Responding to customer situations with sensitivity
  • Sales skills, Proficient, 04/01/22, Influencing and negotiating with customers
  • Attention to detail, Proficient, 10/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
  • Work motivation, Proficient, 08/01/21, Level of motivation and discipline applied toward work
  • Bartending, Proficient, 01/01/22, Understanding, pouring, and mixing drink orders
  • Work style: Reliability, Proficient, 12/01/21, Tendency to be reliable, dependable, and act with integrity at work
  • Customer service, Proficient, 12/01/21, Identifying and resolving common customer issues
  • Recruiting, Proficient, 12/01/21, Managing the candidate sourcing and selection process

Timeline

Customer Service Representative

Newegg
11.2021 - 02.2022

Sales Representative

Kandyshop Bikinis
06.2021 - 12.2023

Corporate Sales/Call Center Rep

Wine Country Gift Baskets
09.2007 - 12.2019

Manager

Spearmint Rhino Superstore
05.2005 - 08.2011

High School Diploma - Basic Studies

ARROYO HIGH SCHOOL

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