Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Gonzalez

Jarrell,TX

Summary

Highly motivated experienced Medical Assistant with extensive knowledge of medical regulations and policies. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

17
17
years of professional experience

Work History

Customer Experience Specialist

Dental Monitoring
08.2021 - Current
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Maintained up-to-date knowledge of product and service changes.

Medical Assistant

Lone Star Circle Of Care
05.2007 - 07.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor procedures, including preparing room and sterilizing instruments.

Education

Medical Assisting

Everest Institute
Austin, TX
04.2007

GED -

Austin Community College
Austin, TX
04.2003

Skills

  • Teamwork and Collaboration
  • Clinical Documentation
  • Patient-focused care
  • Reliable team player
  • Electronic Medical Records
  • Immunization Administration
  • Professionalism and Ethics
  • HIPAA Compliance
  • Medical terminology knowledge
  • Vital signs monitoring

Timeline

Customer Experience Specialist

Dental Monitoring
08.2021 - Current

Medical Assistant

Lone Star Circle Of Care
05.2007 - 07.2021

Medical Assisting

Everest Institute

GED -

Austin Community College
Christina Gonzalez