Christina Gourd
Summary
Dedicated professional with a strong background in customer service and housekeeping. Proven ability to enhance store appearance and improve customer satisfaction through effective teamwork and critical thinking. Proficient in cleaning techniques and committed to maintaining workplace safety standards while achieving operational excellence.
Overview
7
7
years of professional experience
Work History
Housekeeper
Self Employed Services
04.2024 - Current
- Disinfected and mopped bathrooms to keep sanitary and clean.
- Vacuumed rugs and carpeted areas in every room.
- Maintained a spotless environment through diligent daily housekeeping tasks.
- Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured all rooms of house met cleanliness by inspecting each room before leaving.
Crew Member
Braums Restaurant
11.2022 - 03.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Assistant Store Manager
Dollar Tree
06.2018 - 04.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
BBA - Business Administration And Management
University of Phoenix
Tempe, AZ05-2029
Skills
- Cross-functional teamwork
- Housekeeping
- Proficient in cleaning techniques
- Customer-oriented
- Critical thinking for problem-solving
- Proficient in task management
- Strong focus on accuracy
- Workplace safety standards
- Detail-oriented focus
- Dedicated professional
Timeline
Housekeeper
Self Employed Services
04.2024 - Current
Crew Member
Braums Restaurant
11.2022 - 03.2024
Assistant Store Manager
Dollar Tree
06.2018 - 04.2020
BBA - Business Administration And Management
University of Phoenix
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