Christina Gragg
Enid
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Liberty of Oklahoma
Enid
08.2023 - 02.2025
- Greet, assist, and direct visitors, surveyors, or family members of clients in the building.
- Assistant to the Qualified Intellectual Disability Professional (QIDP) serving 16 clients, each on 2 of 3 living units.
- Type and distribute correspondence, reports, meeting notices, reminders, client informed consents, and various documents to team members. Copy packets are to be distributed at meetings. Assemble reports in support of the QIDP function. Maintain working and archival files related to the interdisciplinary process, serving the clients on the unit, as well as duplicate working files for the Unit QIDP.
- Creates and maintains staff schedules, performance evaluation tracking, and tracks PTO and attendance, supporting the unit. Offers support to staff with any inquiries they have regarding PTO, insurance, LOC policies and procedures, training, etc. And know where to direct them if they are unaware of the correct answer.
- Maintaining petty cash for activities.
CMA/HS 2
Liberty of Oklahoma
Enid
05.2006 - 08.2023
- Observed patients' conditions closely; reported any changes in status or behavior immediately.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Provided direct patient care by assisting with treatments and administering medications as directed by physicians.
- Changed dressings on wounds to prevent infection and check for healing.
- Kept the medication room stocked with necessary supplies, equipment, and instruments.
- Educated patients about medications, procedures and physician's instructions.
- Monitored vital signs such as heart rate, respiration rate, and blood pressure; recorded results in patient charts accurately and promptly.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Relayed messages from patients to nurses.
- Maintained updated knowledge through continuing education and advanced training.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Performed acting HS 3 duties on the working unit.
CMA/MATT/DCS 2
Res Care of Chattanooga
Enid
01.2006 - 05.2006
- Worked in a home with three residents, assisting in daily living skills and activities.
- Assisted with shopping for groceries and household items, etc.
- Provided active treatment to residents.
CMA/DCS 2
Northern Oklahoma Resource Center
Enid
01.2004 - 01.2006
- Recreation assistant providing and assisting with activities on and off campus.
CMA/DCS 2
Nothern Oklahoma Resource Center
Enid
01.1999 - 01.2004
- Observed patients' conditions closely; reported any changes in status or behavior immediately.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Provided direct patient care by assisting with treatments and administering medications as directed by physicians.
- Changed dressings on wounds to prevent infection and check for healing.
- Kept the medication room stocked with necessary supplies, equipment, and instruments.
- Educated patients about medications, procedures and physician's instructions.
- Monitored vital signs such as heart rate, respiration rate, and blood pressure; recorded results in patient charts accurately and promptly.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Relayed messages from patients to nurses.
- Maintained updated knowledge through continuing education and advanced training.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Performed acting HS 3 duties on the working unit.
Education
High School Diploma -
Enid High School
Enid05-1994
Skills
- Microsoft Office
- Record keeping
- Scheduling coordination
- File management
- Document preparation
- Customer service
- Time management
- Communication skills
- Problem solving
- Critical thinking
- PTO tracking
- Inventory supplies
- Relationship building
- Verbal communication
- Conflict mediation
- Multi-task management
- Clerical support
- Workflow optimization
- Supervising staff
- Phone call answering
- Customer relations
Certification
- ICF/IID Aide - 12/11/1998 to current
- Certified Medication Aide - 2/03/2001 to current
- CMA Resp - 5/14/2010 to current
- CMA Glucose Monitoring - 2/24/2012 to current
- CMA Insulin Administration - 2/28/2012 to current
- CMA Gastro - 10/02/2018 to current
References
References available upon request.
Timeline
Administrative Assistant
Liberty of Oklahoma
08.2023 - 02.2025
CMA/HS 2
Liberty of Oklahoma
05.2006 - 08.2023
CMA/MATT/DCS 2
Res Care of Chattanooga
01.2006 - 05.2006
CMA/DCS 2
Northern Oklahoma Resource Center
01.2004 - 01.2006
CMA/DCS 2
Nothern Oklahoma Resource Center
01.1999 - 01.2004
High School Diploma -
Enid High School
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