CHRISTINA GRANGER
Saint Augustine,FL
Summary
Healthcare professional prepared to excel in administrative roles, leveraging rich background in managing healthcare facilities. Proven ability to enhance operational workflows and maintain regulatory compliance. Focused on collaborative team efforts and delivering impactful results, known for flexibility and reliability.
Overview
11
11
years of professional experience
Work History
BUSINESS MANAGER
Boutique Breast Imaging, LLC
01.2024 - Current
- Revenue Cycle Management
- Employee supervision providing feedback to improve performance
- Payroll
- Development of goals and objectives aiming for growth and prosperity
- Financial reporting
- ACR accreditation
- Assistance with credentialing and contracting.
OFFICE MANAGER III
UF Health Imaging Center – Baymeadows & UF Health East – Radiology
01.2023 - 12.2023
- Assisted the Administrative Director in achieving monthly and annual fiscal goals to include, but not limited to, budget preparation, financial reporting and analysis
- Managed the day-to-day operations of 2 centers with 10+ employees
- Performed supervisory duties, monitored employee performance and handled all aspects of hiring such as new employee orientation, training and onboarding
- Conducted monthly staff meetings to discuss practice operations, safety, staff improvement ideas, patient experience as well as to review new policies and procedures
- Maintained efficient payroll functions
- Ordered supplies and handled Inventory
- Ensured up to date compliance and safety.
OFFICE MANAGER II
UF Health Imaging Center – Baymeadows
10.2021 - 12.2022
- Fully supported the project for the addition of a new CT scanner in April of 2022
- Contributed to the exponential growth of the Baymeadows Center with same duties and responsibilities as described above while also working tirelessly for the successful opening of the second Imaging Center which opened in January of 2023.
OPERATIONS MANAGER
Innovative Therapy Solutions (John Goetze Physical Therapy & Innovative Physical Therapy)
03.2021 - 10.2021
- Managed the daily operations of 2 different offices with very diverse patient population
- Provided ongoing leadership to all staff members to ensure quality patient care and maximize patient satisfaction
- Oversaw staff schedules, workflow and productivity
- Handled all personnel recruiting, orientation, training, meetings, evaluations, administration of disciplinary actions and performance improvement plans
- Maintained and encouraged efficient and effective communication with all team members
- Ensured staff adheres to the Company’s Compliance Programs, HIPAA regulations and all other regulatory standards i.e
- Mandatory trainings, certifications, business licenses etc
- Ensured office space, equipment and supplies are provided and maintained appropriately for medical staff, support staff and patient care
- Participated in professional development opportunities to keep current with health care trends and practices
- Prepared reports and managed assigned projects as necessary
- Reviewed employee timesheets and process payroll
- Oversaw A/R, reviewed patient accounts for collections and processed patients’ refunds.
OFFICE MANAGER
John Goetze Physical Therapy
03.2020 - 03.2021
- Staff supervision
- Interviewed candidates, trained new staff and assisted with the onboarding and orientation
- Billing and collections monitoring
- Assisted with appointment scheduling and all other Front Office operations
- Scheduled monthly meetings
- Medical records management
- Office supplies and inventory management
- Complaint resolution
- Participated in Marketing campaigns as well as Provider relations events
- Processed Payroll.
BUSINESS OFFICE REPRESENTATIVE
Brooks Rehabilitation
10.2019 - 03.2020
- Responsible for entering physician charges in a timely and accurate manner
- Responsible for Self-pay A/R and contacting patients regarding balances
- Received, sorted work and/or delivered correspondence to the appropriate personnel
- Processing of patient medical records
- Responsible for issuing patient refunds
- Processed up to $40,000 in 2 months
- Other duties as assigned by Manager.
FRONT OFFICE MANAGER
John Goetze Physical Therapy
12.2017 - 05.2018
- Supervised all administrative staff and physical therapy technicians
- Trained new hires
- Handled patient benefit verifications and pre-authorizations
- Provided excellent customer service at all times
- Conducted staff meetings on a monthly basis
- Ordered office supplies and tracked inventory
- Followed up with patients to track progress and ensure quality care
- Reviewed A/R
- HR and payroll assistance.
CLAIMS APPEALS ANALYST in Training
First Coast Service Options Inc.
10.2017 - 12.2017
- Responsible for reviewing appeals through the Medicare Master System
- Made redeterminations on first level appeals ensuring timely response to all requests.
OFFICE ADMINISTRATOR
Revive Rehab Inc.
05.2013 - 08.2017
- Assisted with employee interviewing, hiring, onboarding and training
- Supervised the Staff in Manager's absence
- Assisted with compliance and credentialing
- Created an SOP manual for the position of the Administrator
- Created a billing manual to assist future employees
- Performed day-to-day front and back-office duties such as referrals and authorizations as well as Revenue Cycle Management
- Payroll assistance
- Physician relations
- Handled social media accounts.
Education
Certified Paralegal Program -
University of Florida
MBA in Health Care Management -
West Texas A&M University
Master of Science in Cultural Tourism Development -
University of Sunderland
Bachelor of Science in Tourism Development -
University of Sunderland
Doctorate - Health Care Administration
Oklahoma State University
Stillwater, OK06.2029
Skills
- Customer Service
- Project Management
- Employee Management
- Team Building and Leadership
- Business Administration
- Strategic Planning
- Operations Management
Timeline
BUSINESS MANAGER
Boutique Breast Imaging, LLC
01.2024 - Current
OFFICE MANAGER III
UF Health Imaging Center – Baymeadows & UF Health East – Radiology
01.2023 - 12.2023
OFFICE MANAGER II
UF Health Imaging Center – Baymeadows
10.2021 - 12.2022
OPERATIONS MANAGER
Innovative Therapy Solutions (John Goetze Physical Therapy & Innovative Physical Therapy)
03.2021 - 10.2021
OFFICE MANAGER
John Goetze Physical Therapy
03.2020 - 03.2021
BUSINESS OFFICE REPRESENTATIVE
Brooks Rehabilitation
10.2019 - 03.2020
FRONT OFFICE MANAGER
John Goetze Physical Therapy
12.2017 - 05.2018
CLAIMS APPEALS ANALYST in Training
First Coast Service Options Inc.
10.2017 - 12.2017
OFFICE ADMINISTRATOR
Revive Rehab Inc.
05.2013 - 08.2017
Certified Paralegal Program -
University of Florida
MBA in Health Care Management -
West Texas A&M University
Master of Science in Cultural Tourism Development -
University of Sunderland
Bachelor of Science in Tourism Development -
University of Sunderland
Doctorate - Health Care Administration
Oklahoma State University
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