Christina Granger
Hazel Park,MI
Summary
Demonstrates quick learning ability and strong leadership, driving continuous improvement. Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
12
12
years of professional experience
Work History
Hairstylist
Self Employed
01.2020 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Counted and documented opening and closing cash amounts daily.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
Quality Inspector
Cie Usa
02.2019 - 01.2020
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Inspected outbound shipments and conducted random sampling of product quality.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Assisted in training new Quality Inspectors, sharing knowledge of best practices and industry standards.
- Inspected and packaged products meticulously according to manufacturing specifications.
- Inspected [Product or service] with accuracy, reporting problems or defects quickly.
Call Center Representative
Teleperformance
10.2016 - 02.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled IRS tax payments and information to customers
Quality Inspector
Reese Inspection Services
11.2015 - 09.2016
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Inspected outbound shipments and conducted random sampling of product quality.
- Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Collaborated closely with operations managers to address any quality concerns arising during production runs.
Crew Member
Cinnabon
02.2015 - 10.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Crew Trainer
Mcdonalds
02.2013 - 01.2015
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Tailored training programs to meet unique needs of each crew member, promoting culture of continuous learning.
- Made deposits for the company to keep track of daily earnings
Education
No Degree - Criminal Justice And Business
Bowie State University
Bowie, MD05-2019
High School Diploma -
Patient High School
Lusby, MD06-2015
Skills
- Quick Learner
- Appointment Scheduling
- Great marketing ideas
- Relationship building and management
- Strong leader
- Sales expertise
- Outstanding client retention
- Problem-solving skills
- Data Entry
- Customer Service
- Call Center Customer Service
- Verbal and written communication
- Resolving issues
- Call Center Operations
- Communicating with clients
- Product Inspection
- Visual Inspection
- Excellent mathematical skills
- Time Management
- Teamwork and Collaboration
Timeline
Hairstylist
Self Employed
01.2020 - Current
Quality Inspector
Cie Usa
02.2019 - 01.2020
Call Center Representative
Teleperformance
10.2016 - 02.2019
Quality Inspector
Reese Inspection Services
11.2015 - 09.2016
Crew Member
Cinnabon
02.2015 - 10.2015
Crew Trainer
Mcdonalds
02.2013 - 01.2015
No Degree - Criminal Justice And Business
Bowie State University
High School Diploma -
Patient High School
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