Christina Grazulewicz
Wilmington ,NC
Summary
Healthcare professional with a wide range of experience and proven track record in supporting patient care and clinical operations. Adept at collaborating with multidisciplinary teams to ensure quality outcomes and adapt to evolving needs. Possesses expertise in patient communication, medical office settings, administrative tasks and sales. Known for reliability, strong work ethic, and patient-focused approach.
Overview
18
18
years of professional experience
Work History
Licensed Health Insurance Agent
Rate Quote Direct
09.2025 - Current
- Assisted clients in understanding ACA and private health insurance policies and coverage options.
- Conducted thorough policy reviews to ensure compliance with regulations.
- Provided support in processing enrollments and resolving customer inquiries.
- Conducted outbound cold calls
Licensed Health Insurance Agent
Enhanced Health
04.2024 - 04.2025
- Assisted clients in selecting ACA health insurance plans based on individual needs.
- Educated customers on policy options, benefits, and coverage details to enhance understanding.
- Processed applications and maintained accurate records within company CRM systems.
- Responded to client inquiries with timely and accurate information to ensure satisfaction.
Licensed Health Insurance Agent
Insurance Pipeline
11.2023 - 04.2024
- Assisted clients in ACA health insurance plans based on individual needs and eligibility
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options
- Conducted outbound cold calls to customer inquires for health insurance
Retention Licensed Health Insurance Agent
American Health Market Place
01.2022 - 11.2023
- Educated clients on ACA and ancillary health insurance options, eligibility benefits to ensure informed decision-making and enrolled customers.
- Assisted in processing applications and claims accurately and efficiently.
- Utilized CRM software to track customer policy changes and managed follow-ups effectively to retain previous customers.
- Collected payments and documents needed for successful enrollments via outbound calling.
Medicare Sales Agent
TTEC Healthcare Solutions
07.2021 - 01.2022
- Assisted clients in understanding Medicare options and benefits, enhancing their decision-making process.
- Educated potential customers about enrollment procedures and eligibility requirements for Medicare plans.
- Developed and maintained strong client relationships to ensure satisfaction and retention within competitive market.
- Resolved customer inquiries and issues promptly.
Phlebotomist
Labcorp
03.2020 - 07.2021
- Collected blood samples and specimen from patients while adhering to safety protocols.
- Maintained accurate records of patient information and specimen tracking.
- Utilized various phlebotomy techniques to ensure patient comfort and compliance.
- Monitored inventory levels of supplies, ensuring availability for daily operations.
Insurance Verification Specialist
Amerisource Bergen -Lash Group
11.2018 - 12.2019
- Verified patient insurance eligibility and benefits using internal systems and databases outbound calls
- Collaborated with healthcare providers to obtain necessary documentation for claims processing.
- Call Center environment outbound calling
Customer Service Representative
United Service Administrative Company
11.2017 - 12.2018
- Assisted customers in being approved for federal assistance programs
- Call center environment inbound calls
- Processed transactions using internal systems, ensuring compliance with company policies and procedures.
Customer Service Representative
Iqor
03.2016 - 11.2017
- Assisted customers with Rochester Gas and Electric accounts, providing accurate information and resolving issues efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Call center environment Inbound calls
- Maintained detailed records of customer interactions, contributing to data accuracy for future reference.
Patient Access Representative
Piedmont Medical Center
05.2015 - 03.2016
- Assisted patients with registration in emergency room department ensuring seamless access to services.
- Verified patient insurance eligibility and benefits using electronic systems for accuracy.
- Coordinated communications between patients and medical staff, In the emergency department
- Managed patient inquiries and concerns, providing timely resolutions to improve satisfaction rates.
Medical Office Assistant
Family Dental
09.2014 - 05.2015
- Managed patient scheduling and appointment reminders to optimize office workflow.
- Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
- Coordinated insurance verification processes to ensure patient coverage and minimize billing discrepancies.
- Provided front desk support, greeting patients, and answering inquiries to enhance customer service experience.
Medical Receptionist
Jamestown Area Medical Associates
06.2012 - 05.2014
- Managed patient check-in processes to ensure efficient scheduling and reduced wait times.
- Coordinated appointment bookings using electronic health record (EHR) systems to optimize clinic workflow.
- Handled patient inquiries and provided accurate information regarding services and procedures.
- Maintained organized medical records, ensuring compliance with privacy regulations and data accuracy.
Medical Office Assistant
Jamestown Chiropratic
03.2010 - 06.2012
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Collaborated with team members to improve office procedures, increasing overall efficiency of operations.
- Educated patients on post-operative care instructions, enhancing patient understanding and satisfaction with services provided.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Assisted in temporary manager position while office manager was on maternity leave.
Medical Records and Health Information Technician
WCA Hospital
01.2008 - 03.2010
- Organized and maintained accurate patient records using electronic health record (EHR) systems.
- Reviewed and verified medical documentation for completeness and compliance with regulatory standards.
- Assisted in the implementation of new health information management protocols to enhance data accuracy.
- Collaborated with healthcare providers to ensure timely access to patient information and improve workflow efficiency.
Education
Licensed Insurance Producer - Health And Sickness
College of Insurance
Remote07-2021
Certification - Phlebotomy
Carolina School of Phlebotomy
Charlotte, NC03-2020
Associate of Science - Medical Business Administration And Management
Jamestown Business College
NY07-2008
Skills
- Insurance sales and education
- Insurance verification proficiency
- HIPAA compliance
- Administrative support experience
- Exceptional customer service
- Professionalism and ethics
- Client relations
- Client needs analysis
Timeline
Licensed Health Insurance Agent
Rate Quote Direct
09.2025 - Current
Licensed Health Insurance Agent
Enhanced Health
04.2024 - 04.2025
Licensed Health Insurance Agent
Insurance Pipeline
11.2023 - 04.2024
Retention Licensed Health Insurance Agent
American Health Market Place
01.2022 - 11.2023
Medicare Sales Agent
TTEC Healthcare Solutions
07.2021 - 01.2022
Phlebotomist
Labcorp
03.2020 - 07.2021
Insurance Verification Specialist
Amerisource Bergen -Lash Group
11.2018 - 12.2019
Customer Service Representative
United Service Administrative Company
11.2017 - 12.2018
Customer Service Representative
Iqor
03.2016 - 11.2017
Patient Access Representative
Piedmont Medical Center
05.2015 - 03.2016
Medical Office Assistant
Family Dental
09.2014 - 05.2015
Medical Receptionist
Jamestown Area Medical Associates
06.2012 - 05.2014
Medical Office Assistant
Jamestown Chiropratic
03.2010 - 06.2012
Medical Records and Health Information Technician
WCA Hospital
01.2008 - 03.2010
Licensed Insurance Producer - Health And Sickness
College of Insurance
Certification - Phlebotomy
Carolina School of Phlebotomy
Associate of Science - Medical Business Administration And Management
Jamestown Business College