Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CHRISTINA GREEN

Buffalo,NY

Summary

Knowledgeable in multiple areas with solid history of managing and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making. Able to adapted to new situations.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Spark Delivery

Walmart and Other Retailers
05.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Anchor Health Home Care Serives

Anchor Health Homecare Services
03.2024 - Current
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.

Credit/Business Collections Specialist

Capital Management Services
02.2021 - 02.2024
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Processed payments and applied to customer balances.
  • Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
  • Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.

Store Manager

Rainbow
10.2007 - 02.2024
  • Managed a staff of 9 employees
  • Interviewed, hired, trained, and supervised new employees
  • Ensured consistent store productivity and metrics that increased sales and profitability
  • Demonstrated excellent people skills in both client and employee relationship
  • Assigned employee promotions
  • Motivated entire staff
  • Assisted with hiring, training and mentoring new staff members.
  • Rotated merchandise and displays to feature new products and promotions.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Monitored and ordered supplies
  • Completed performance reviews
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Sales Associate

DSW-Designer Shoe Warehouse
04.2012 - 09.2012
  • Greeting customers
  • Assisting customers
  • Making suggestions
  • Preventing theft
  • Keeping a clean environment
  • Maximized sales transactions
  • Kept store clean

CNA - Certified Nursing Assistant

Brothers Of Mercy
09.2006 - 12.2006
  • Performing many basic needs care tasks for patients
  • Bathing
  • Feeding
  • Grooming
  • Moving
  • Checked vital signs
  • Aided in lifting residents, when necessary
  • Aided in transferring residents, as needed

Waitress

Mattie's
06.2005 - 09.2006
  • Taking orders
  • Cleaning
  • Checked on customers and guests frequently
  • Maintained a clean work area
  • Served meals

Education

Associate - Criminal Justice

Erie Community College
Buffalo, NY
06.2009

High school diploma -

Bennett High School
Buffalo, NY
06.2005

Skills

  • Retail Management
  • Recruiting
  • Merchandising
  • Store Management Experience
  • Cash Handling
  • Loss Prevention
  • Payroll
  • Management
  • Supervising Experience
  • Sales
  • Sales Management
  • Pricing
  • Interviewing
  • Budgeting
  • Leadership
  • Administrative Experience

Certification

CNA, 10/01/06, 11/01/06, Providing care of patients with everyday living.

Timeline

Spark Delivery

Walmart and Other Retailers
05.2024 - Current

Anchor Health Home Care Serives

Anchor Health Homecare Services
03.2024 - Current

Credit/Business Collections Specialist

Capital Management Services
02.2021 - 02.2024

Sales Associate

DSW-Designer Shoe Warehouse
04.2012 - 09.2012

Store Manager

Rainbow
10.2007 - 02.2024

CNA - Certified Nursing Assistant

Brothers Of Mercy
09.2006 - 12.2006

Waitress

Mattie's
06.2005 - 09.2006

High school diploma -

Bennett High School

Associate - Criminal Justice

Erie Community College

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CHRISTINA GREEN