Christina Grenert
Brea,CA
Summary
Influential operations and customer satisfaction leader with over 20 years of experience in the restaurant and hospitality industry. Expert in maintaining high standards of product quality and service. Proven ability to improve sales turnover and positively impact company revenue. Recognized as a problem solver, detailed service creator, with a proven history of inspiring teams and transforming organizational culture.
Overview
25
25
years of professional experience
Work History
General Manager
Mama’s Comfort Food & Cocktails
Los Alamitos, CA
08.2020 - Current
- Company Overview: A restaurant that serves 'comfort food with a culinary twist,' focused on keeping a scratch kitchen that goes hand in hand with balancing quality and structure to support seamless operations.
- Directed a workforce of 50 employees, fulfilling comprehensive managerial duties, and ensuring seamless business operations.
- Increased sales from $3 million to $5.5 million in less than two years (during COVID).
- Executed the creation of 130 unique menu items from scratch, continuing high-quality standards.
- Maintained exceptional service levels through hiring, contributing to a superior dining experience.
General Manager
Salt Creek Grille
El Segundo, CA
01.2015 - 07.2020
- Company Overview: An upscale neighborhood grille, dedicated to responsible sourcing and fresh food preparation, catering to both the connoisseur and the casual taster.
- Achieved $5.3 million in sales revenue in 2018, highest annual total since opening.
- Increased year-over-year revenue by $800,000 over two years.
- Raised Yelp scores from 3 to 4 stars within six months of assuming leadership role.
- Managed all operational aspects of restaurant with a $2.5 million budget and 50 team members.
Events Director
Salt Creek Grille
03.2012 - 07.2020
- Responsible for selling all private functions, including meeting with the guest to determine needs, meeting those needs, and exceeding their expectations through detailed communication.
- Increased private dining sales by 14% in the first year in the role.
- Built outside sales and catering through offsite events and networking.
Corporate Lead Flight Attendant & Trainer
The Boeing Company
City, CA
06.2010 - 10.2011
- Company Overview: The world's largest aerospace company, and leading manufacturer of commercial jetliners, defense, space, and security systems, and service provider of aftermarket support.
- Ensured the comfort and safety of the Boeing Executive Team and valued travel guests.
- Performed all technical correspondence for the CEO and executives during the flight.
- Developed catering specifications and service procedures for executives and guests.
Supervisor, Trainer & Server
The Resort at Pelican Hill
Newport Beach, CA
11.2008 - 01.2010
- Company Overview: A five-star luxury golf resort, hotel, and getaway retreat along the coast of California.
- Coordinated special events, ensuring superior guest service from idea inception to event execution.
- Received extensive training in etiquette, hospitality, and food and beverage service to guarantee exceptional service in a five-star environment.
- Interacted with celebrities, politicians, corporate executives, working professionals and other exclusive guests with the utmost discretion.
Guest Relations
Disneyland, Club 33
Anaheim, CA
09.2008 - 01.2010
- Company Overview: Club 33 is an exclusive 'members-only' destination located inside the Disneyland Resort.
- Served as the first point of contact for the guest, anticipating member preferences, and ensuring the total guest experience.
- Involved in developing member relationships, special requests, and overall member satisfaction.
- Acted as a liaison between all levels of employees and management.
- Safeguarded sensitive member information for high-profile parties.
Lead Flight Attendant
American Trans Air, ATA Airlines Inc.
Chicago, IL
03.2001 - 04.2008
- Company Overview: An American low-cost, scheduled service and charter airline, formerly based in Indianapolis, Indiana.
- Assisted with meal service and flight crew requests, and performed in-flight safety procedures.
- Selected as the lead flight attendant on charter flights, including those for politicians and the military.
- Received multiple awards for customer service excellence.
Education
Associate of Arts -
Mt. San Antonio College
Walnut, CA05.2018
Skills
- Customer service
- Guest relations
- Restaurant design
- Capital budgeting
- P&L accountability
- Cost analysis
- Planning
- Menu development
- Hiring
- Special events
- catering
- Off-site events
- Staffing
- Coaching
- People development
- Staff management
- Operational efficiency
- Sales forecasting
- Budget management
- Customer relationship management
- Event coordination
- Brand promotion
- Team building
- Conflict resolution
- Performance evaluation
- Interviewing techniques
- Interviewing and prescreening
Timeline
General Manager
Mama’s Comfort Food & Cocktails
08.2020 - Current
General Manager
Salt Creek Grille
01.2015 - 07.2020
Events Director
Salt Creek Grille
03.2012 - 07.2020
Corporate Lead Flight Attendant & Trainer
The Boeing Company
06.2010 - 10.2011
Supervisor, Trainer & Server
The Resort at Pelican Hill
11.2008 - 01.2010
Guest Relations
Disneyland, Club 33
09.2008 - 01.2010
Lead Flight Attendant
American Trans Air, ATA Airlines Inc.
03.2001 - 04.2008
Associate of Arts -
Mt. San Antonio College
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