Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christina Groff

Lancaster,PA

Summary

Results-driven retail and property management professional with a strong track record at Strasburg Antique Market. Demonstrated excellence in customer service and workplace safety compliance, leading to increased customer satisfaction and operational efficiency. Proficient in register operation and building professional relationships, contributing to consistent revenue growth and effective team development. Aiming to leverage expertise to further enhance business performance in a dynamic environment.

Overview

10
10
years of professional experience

Work History

Retail Worker

Strasburg Antique Market
Strasburg, PA
02.2024 - Current
  • Resolved customer queries concerning product specifications, costs, and stock status.
  • Maintained composure and effectively utilized problem-solving abilities to address conflicts.
  • Monitored for potential safety risks and acts of theft. Product control.
  • Handled and maintained transactions while ensuring accurate cash management using the POS software systems.
  • Engaged shoppers,, providing assistance and information on merchandise and product features.
  • Calculated pricing and purchases accurately to streamline transaction processing.
  • Increased revenue by successfully upselling and cross-selling products.
  • Warmly welcomed customers, while engaging politely and positively answering merchandise questions, and led customers to wanted items.
  • Initiated a friendly conversation to determine level of assistance required and described merchandise and explained use, operation and care.
  • Explained information about quality, value, and style of products to influence customer buying decisions.
  • Provided training and support to new staff members, teaching/giving direction.
  • Maintained a friendly, outgoing personality to promote positive work environment and build customer loyalty by engaging with and identifying product needs of customers.

Store Owner

Self-employeed
Strasburg, PA
11.2020 - 12.2023
  • Set competitive credit terms by accurately predicting customer needs.
  • Implemented new procedures for better customer service and efficiency.
  • Cultivated long-term client connections using strong issue resolution and communication skills to cultivate and strengthen lasting relationships.
  • Evaluated client requirements to identify suitable resources.
  • Assisted customers with product selections based on their individual needs and preferences.
  • Coordinated and directed activities of businesses or departments concerning production, pricing, and sales.
  • Provided guidance to employees on how best to sell the products and services offered by the store.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itineraries, and scheduling appointments.
  • Conducted regular inspections of the store's physical condition and equipment maintenance needs.
  • Employed and managed vendors by negotiating deliverables, costs, and expected quality.
  • Appraised and maintained inventory levels on a frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Monitored competition in order to stay ahead of industry trends.
  • Established policies regarding returns, exchanges, and refunds for customers.
  • Analyzed operations to assess and improve cost control measures.
  • Created a budget and tracked expenses in order to maximize profits.
  • Initiated campaigns designed to drive foot traffic into the store through targeted advertising efforts.
  • Developed marketing strategies for the store in order to increase sales.
  • Ensured compliance with all applicable laws, regulations, and safety standards.
  • Organized promotional events, such as special discounts or contests.
  • Monitored progress by establishing plans, budgets, and measuring results.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Hired, trained, and managed sales staff to ensure customer satisfaction.
  • Negotiated with vendors to gain optimal pricing on products, resulting in a substantial increase in profit margin.
  • Reviewed financial statements, and sales or activity reports to measure productivity, or goal achievement.
  • Resolved customer complaints in a timely manner while ensuring their satisfaction.
  • Conducted thorough opening, closing, and shift-change functions to maintain operational standards each day.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Effectively managed time to meet deadlines.
  • Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service, and using creative solutions to improve customer satisfaction.

Landlord

Self-employeed
Lancaster, PA
05.2015 - 05.2022
  • Directed and supervised preventive maintenance and energy inspections.
  • Prepared and tracked budgets related to maintenance and operational activities.
  • Responded promptly to tenants' requests for repairs, or other services.
  • Handled resident complaints and expedited maintenance requests.
  • Developed detailed budgets for each rental unit, based on projected annual revenue.
  • Remediated major safety issues, such as lead paint and mold, in older properties.
  • Resolved property issues to ensure residents' satisfaction.
  • Addressed and resolve inquiries from diverse parties.
  • Maintained accurate records of tenant payments and documented any discrepancies or late fees.
  • Kept relationships with tenants positive through open communication and proper handling of concerns.
  • Coordinated property viewings for prospective tenants to facilitate the leasing process.
  • Managed day-to-day activities involving tenants, subcontractors, and property management.
  • Processed rent and utility payments, adhering to standard accounting practices.
  • Collected monthly assessments, rental fees, deposits, and payments.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Verified rented units' compliance with local housing codes before occupancy.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Completed lease applications and verifications, notifying prospects of results.
  • Planned, scheduled, and coordinated general maintenance or repairs for commercial or residential properties.
  • Established rental payment policies and followed up on overdue accounts through phone contacts.
  • Maintained buildings in a safe condition and good working order for tenants.
  • Collected rent from tenants to pay maintenance, repair costs and other expenses.
  • Advertised available units through print media and online listing sites.
  • Conducted inspections of vacated units to assess damage and cleaning requirements prior to re-leasing.
  • Supervised production of annual rent, operating expenses, and real estate tax adjustments.
  • Collaborated with contractors to minimize costs while ensuring quality workmanship.
  • Resolved tenant complaints promptly, while ensuring compliance with relevant tenant rights laws.
  • Ensured prompt turnovers post move-outs by collaborating with maintenance and contractors.
  • Conducted routine inspections of rental properties to ensure compliance with safety standards.
  • Established policies for tenant applications, security deposits, and lease agreements.
  • Negotiated leases, collected rent, and handled evictions when necessary.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county, and state regulations.
  • Maintained accurate records of all financial transactions related to rental properties.
  • Conducted background checks on prospective tenants prior to approving applications.
  • Managed tenant relations, spanning customer service inquiries, and conflict resolution.
  • Organized move-in and move-out inspections with tenants at the start and end of a lease period.
  • Inspected properties regularly to identify deficiencies and schedule repairs.

Education

High School Diploma -

Conestoga Valley High School
Lancaster, PA
06-1986

Skills

  • Register operation
  • Store cleaning
  • Stock replenishment
  • Product demonstrations
  • Workplace safety compliance
  • Customer feedback management
  • Customer service
  • Professional appearance

References

References available upon request.

Timeline

Retail Worker

Strasburg Antique Market
02.2024 - Current

Store Owner

Self-employeed
11.2020 - 12.2023

Landlord

Self-employeed
05.2015 - 05.2022

High School Diploma -

Conestoga Valley High School

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