Christina Guglielmo
Senior Consultant
Washington,DC
Summary
Multi-tasking Consultant well-known for successfully taking projects from beginning stages to completion. Polished and professional offering proficiency in IT service management technology. Commended for consistently meeting new challenges and finding solutions to satisfy customer needs. Driving organizational improvements through leveraging experience in change and organizational management. Well-versed in collaborating with employees and leaders to resolve IT and cultural problems negatively affecting organizational operations.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Senior Consultant
NetImpact Strategies
Falls Church, VA
09.2017 - Current
- Client: National Cancer Institute (NCI)
- Creating and lauching pilot program for NCI Information Technology Ambassadors to create cadre of IT-competent high-level staff that can help support, grow, and teach their colleagues within various Divisions, Offices and Centers of NCI by educating them on variety of new tools, technologies, and processes to enable collaboration, efficiency and advance research of and mission of NCI overall.
- Tripling membership and continuing to expand program agency-wide.
- Providing program analysis and evaluation for continued success and process improvement to maintain project.
- Promoted to Workstream lead in September 2019 to aid in aligning with Program Management Office restructuring and update clients in daily scrums about ongoing projects and updates, mitigate risks and concerns as well as share any roadblocks.
- Planning, managing, and executing projects for Center for Bioinformatics and Information Technology (CBIIT)'s IT Special Projects to accomplish program key performance indicators and objectives to ensure it drives NCI’s cancer research missions and visions.
- Developing internship program for CBIIT’s four branches to bring on summer intern through CRTA application in 2021.
- Analyzing data and trends across NCI IT Special Projects enterprise to identify success metrics, report on enterprise performance and progress, including development and implementation of policies and procedures.
- Working collaboratively across enterprise to accomplish objectives and support programs' efforts to improve processes, project management, and data efforts.
- Defining goals for major IT Engagement programs, growing, and hosting monthly NCI IT Engagement Seminar Series geared towards showcasing new vendors, recently released technologies and tools, and educating NCI staff on services offered within CBIIT.
- Training and educating staff on technology and tools used within NCI and CBIIT including Clarity PPM, ServiceNow, MS Office 365, Confluence, and internal work processes specific to organization for purchases, project management, budget management, software acquisitions and renewals.
- Developing best practices for projects and programs for supported clients overseeing use of preferred PMO methodologies and assessing success of work quarterly and yearly against baseline targets to continually exceed customer satisfaction goals and support service delivery in managing resources, projects, and timelines to meet goals of organization and clients.
- Supporting CBIIT’s effort toward greater data-driven analysis and understanding projected impacts to programs and resources by new or modified legislation with use of excel reporting.
- Evaluating diverse organizational systems to identify workflow, communication and resource utilization issues.
- Providing outstanding service to clients to maintain and extend relationship for future business opportunities.
Sales and Customer Success
CADD Microsystems
Alexandria, VA
07.2015 - 09.2017
- Led and nurtured existing client relationships to increase company revenue.
- Increased company sales revenue by over $120K from previous year by adding new clients.
- Established value-added customer relationships with key decision makers by analyzing customer needs and product knowledge to assist in product solutions for Architecture, Engineering and Construction industry.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Managed successful negotiation of long-term contract renewals with client.
Order Management Coordinator
Time Warner Cable
Herndon, VA
01.2014 - 07.2015
- Communicated order status and informed customers of back-orders or provisioning delays.
- Forecasted with vendors to allocate stock ahead of customer order to reduce lead times.
- Handled customer applications and partnered with Account Managers for approval and account setup for over 35+ customers a day.
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
- Maintained knowledge of new product offerings and changes for order provisioning processes.
Sales Administrator
Personify, Inc
Vienna, VA
09.2011 - 12.2014
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Collaborated with marketing department personnel to optimize strategic initiatives.
- Developed sales strategies and promotional plans with VP of Sales.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Recruiter
Resolvit Resources
Vienna, VA
09.2010 - 09.2011
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Operated and maintained applicant tracking and candidate management systems.
- Compiled and produced qualified candidates' information for position reviews and liaised between parties to coordinate formal, management interviews.
- Scheduled and conducted 15 in person interviews each week.
- Maintained in-depth understanding of IT industry trends and hiring desires.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
Education
Bachelor of Arts - Technical and Scientific Communication
James Madison University
Harrisonburg, VA 09.2005 - 12.2010
Skills
Project Management
Accomplishments
Awarded 2020 NCI Director's Award for NCI IT Ambassador Program
Affiliations
- Project Management Institute
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
PMP - Project Management Professional
Timeline
Senior Consultant
NetImpact Strategies
09.2017 - Current
Sales and Customer Success
CADD Microsystems
07.2015 - 09.2017
Order Management Coordinator
Time Warner Cable
01.2014 - 07.2015
Sales Administrator
Personify, Inc
09.2011 - 12.2014
Recruiter
Resolvit Resources
09.2010 - 09.2011
Bachelor of Arts - Technical and Scientific Communication
James Madison University
09.2005 - 12.2010
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