Christina Gutierrez
Marinette,WI
Summary
Proven leader with extensive experience in staff management and customer service, notably at Menards. Excelled in enhancing customer satisfaction and streamlining service delivery, demonstrating exceptional verbal communication and problem-solving skills. Achieved significant improvements in employee productivity and operational efficiency, ensuring compliance with health and safety standards. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
Manager
Menards
10.2014 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
Environmental Services Housekeeper
Ho-Chunk Gaming Wisconsin Dells
07.2011 - 03.2015
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Fast Food Manager
McDonalds
02.2001 - 06.2011
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
Education
GED -
Baraboo High School
Baraboo, WI06.2006
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Policy Implementation
- Schedule Preparation
- Sales management
- Customer Service
- Decision-Making
- Computer Skills
Timeline
Manager
Menards
10.2014 - 05.2024
Environmental Services Housekeeper
Ho-Chunk Gaming Wisconsin Dells
07.2011 - 03.2015
Fast Food Manager
McDonalds
02.2001 - 06.2011
GED -
Baraboo High School
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