Christina Guzman
Spiro
Summary
Dynamic Solutions Specialist at Cox Communications with a proven track record in client retention and upselling, consistently exceeding service standards. Skilled in resolving complaints and fostering relationships, both with clientele and staff, driving sales growth through effective communication and understanding customer and team needs.
Overview
9
9
years of professional experience
Work History
Solutions Specialist
Cox Communications
12.2021 - Current
- NPS Champion; I have built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth. This also led to increased sales by referrals.
- I have happily enhanced sales and revenue for my Company with training and coaching new hires in product knowledge, top-down selling and up-selling products.
- Have very proudly promoted additional options to increase sales and revenue, leading me to be recognized as a top performer several times across the Central Market with over 100% to goal in metrics, leading me to Winners Circle. During the entire 2024 year, I was also recognized for having over 100% in 90-day mobile retention.
- Utilized Spanish proficiency to build relationships with Spanish-speaking customers.
- Team player and also a team leader with perfect attendance thus allowing my team to know I am dependable and reliable. I have completed management training in the Bench Strength Program, leading me to be Manager on Duty for 3 months.
Receptionist
Fort Smith Veterinary Clinic
05.2016 - 09.2021
- Resolved customer problems and complaints with my years of customer service experience.
- Placed new supply orders, managed inventory and restocked clerical spaces in a proficient manner as to where I would be left in charge to run the clinic when the owners were unavailable.
- Created an atmosphere with my knowledge where our customers entrusted me with products, leading to increased sales, and referrals leading to new clientele.
Skills
- In-depth product knowledge
- Effective opening and closing practices
- Achievement-oriented goal setting
- Client retention strategies
- Teamwork and collaboration
- Customer loyalty strategies
- Upselling proficiency
- Conflict resolution strategies
Timeline
Solutions Specialist
Cox Communications
12.2021 - Current
Receptionist
Fort Smith Veterinary Clinic
05.2016 - 09.2021
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