Christina Hale
Burlington,NC
Summary
There are no problems, only opportunities! Results-driven Quality expert with comprehensive experience leading and improving industry operations and systems for over 16 years. Uniquely qualified to navigate rigors of latest standards, specifications, and protocols for organizational and regulatory needs fulfillment. Lends complex roadmaps and calls-to-action to regularly achieve ambitious objectives and promote a solid quality culture.
Overview
16
16
years of professional experience
Work History
Quality Systems Consultant
Self-Employed
Charlotte, NC
10.2023 - Current
- Assisted in developing new methods for data collection and analysis techniques
- Conducted research and analysis of market trends, customer behaviors, and competitive landscape
- Created comprehensive reports on project progress and results
- Provided advice on operational processes, business development initiatives, organizational changes, and other areas of improvement
- Collaborated with cross function teams to develop action plans to address specific challenges and objectives
- Analyzed complex information from multiple sources to identify patterns or trends that could be used as a basis for decision-making
- Advised senior management on strategic planning, financial forecasting, budgeting, operations optimization, organizational design, process reengineering
- Facilitated workshops with cross-functional teams to review current practices related to innovation and growth opportunities
- Evaluated existing systems and processes against industry best practices for efficiency enhancement purposes
- Provided recommendations based on quantitative data analysis regarding strategic direction
- Identified potential risks associated with proposed solutions or projects
- Reviewed existing policies and procedures and suggested improvements where necessary
- Coordinated activities among internal departments while ensuring compliance with all applicable laws and regulations
- Maintained strong relationships with key stakeholders throughout the duration of the project lifecycle
- Developed solutions tailored specifically to each client's unique needs while staying within their allocated budgets
- Presented findings from research studies at conferences or seminars to raise awareness about various topics related to the consulting field
- Engaged in regular professional development activities such as attending webinars or reading relevant literature to stay abreast of current trends in the consulting industry
- Drafted proposals outlining solutions to identified issues in the organization
- Assisted in developing and implementing different workflows and communication processes
- Developed and implemented new procedures to facilitate business growth
- Prepared accurate and concise reports, conveying progress, issues and solutions
- Collaborated with stakeholders to contribute recommendations and deliver client objectives
- Mentored associate consultants to encourage enthusiasm toward tasks and responsibilities
- Identified risks and assessed potential impact, consulting with clients to prepare mitigation plan
- Applied techniques to analyze requirements, system capabilities and workflows
- Leveraged proven workflow and technology systems to produce effective strategies for clients
- Mitigated project conflicts by proactively seeking acceptable outcomes acceptable to stakeholders
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Quality Control Manager
LT Apparel Group (Adidas, Carhartt, French Toast)
Brown Summit, NC
10.2022 - 10.2023
- New business location start up for apparel leading industry Adidas, Carhartt and French Toast brands
- KPI goals met and exceeded within first 6 months of quality operations
- Developed and implemented Quality Control policies and procedures
- Trained staff on quality control principles, techniques, and processes
- Expert use in all Microsoft suites and Blue Cherry ERP/AWS
- Audit effectiveness of corrective actions and participate in training staff
- Provide technical support to the business units to facilitate problem solving and continuous improvement
- Root Cause Analysis for all critical to quality risk
- Monitored product standards and conducted quality assurance tests
- Analyzed data to identify areas for improvement in the quality system
- Coordinated with production team to ensure products meet specifications
- Reviewed customer complaints and took corrective action when necessary
- Investigated root causes of non-conformance issues and proposed solutions
- Maintained records of test results, inspection findings, and corrective actions taken
- Prepared detailed reports on quality performance metrics for management review
- Provided guidance on regulatory requirements related to Quality Control activities
- Identified potential risks associated with product development processes and provided recommendations for mitigation strategies
- Collaborated closely with other departments to ensure high levels of customer satisfaction
- Assisted in developing new or improved processes to improve efficiency while maintaining quality standards
- Evaluated vendor performance against established criteria to ensure adherence to contractual obligations
- Created inspection plans for incoming materials from suppliers
- Handled scheduling procedures for department and directed team members in setting and achieving goals
- Determined optimum points to sample products and created protocols to obtain reliable data.
Quality Manager
Elevate Textiles
Burlington, NC
10.2020 - 10.2022
- Products: Finishing Plant with full dye, tenter and inspection inhouse
- This division manufactured medical, upholstery, fire rated textiles, and military apparel for all US military branches
- Product types were nonwoven, knitted, and woven textiles
- Oversee and maintain ISO system for BI physical testing labs for government, commercial and medical textile customers
- Maintained government contractual compliance and ISO 9001 and 14001
- Led all customer audits with 98% audit success rate
- Influenced a continuous improvement culture with goals of 3% ROI on CI projects
- Created Supplier, Internal and External corrective actions for non-conformances and complaints
- Audit effectiveness of corrective actions and create risk registers and FMEA to support and prevent reoccurrence
- Provide technical support to the business units/sales team to facilitate problem solving in a fast-paced environment- 24 hours response to customer complaints/sales with corrective actions within 30 days
- Coached and supported internal resources, which included 217 plant employees and 40 quality inspection employees for 24/7 plant operations
- Interfaced with process engineers, product development/R&D, executive management to create Key Performance Indicators to ensure quality performance tracking was visible and predictive
- Improved supplier performance by 4.2% in 16 months by creating supplier scorecards and monitoring effectiveness of supplier corrective actions
- Improved overall off quality(scrap) by 2.7% in 12 months by establishing internal quality processes and auditing systems which resulted in overall improved communication, awareness, and resolution
- Utilized Microsoft BI, PowerPoint, Teams, and SharePoint for QMS management
- Implemented Uster Fabric Vision for automated inline vision inspection for 100% textile inspection
- Analyzed customer feedback data to identify potential areas of improvement within the product life cycle process
- Reviewed engineering change requests to ensure conformity with established quality standards
- Established procedures for inspection and testing of incoming raw materials, components, and finished products prior to shipment
- Identified root causes for defects by analyzing statistical data from test results, customer feedback and other sources
- Collaborated with cross-functional teams in the development of new products and processes to ensure high levels of quality are maintained throughout the design phase
- Prepared reports summarizing findings from inspections, tests, investigations, and other QA activities for senior management review
- Created KPIs related to process performance metrics such as defect rate, scrap rate and on time deliveries
- Assisted with supplier evaluation activities including vendor selection based on criteria such as cost effectiveness and delivery times
- Evaluated existing processes using lean principles such as Six Sigma and Kaizen methodologies
- Trained and developed employees in effort to contribute to overall professional growth
- Reviewed standard operating procedures or quality assurance manuals to refine production processes or update for conformity to new regulations or policies
- Collaborated with customers to develop quality control criteria for products based on customer needs and intended product applications
- Created and wrote manuals on production processes for new production lines, adapting standard operating procedures to consistently achieve order specifications
- Monitored execution of testing activities, directing supervisors, inspectors, and floor workers according to testing specifications to gather accurate, useful data
- Gathered data on dimensions and performance characteristics of production items through testing procedures, performing statistical analysis on test results
- Managed company onboarding processes, interviewing, and selecting new quality assurance personnel
- Oversaw study of problems in production lines and creation of new products or procedures to alleviate impediments to optimal production or profits
- Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors and contractors for consideration in new contracts
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Resolved customer inquiries and complaints requiring management-level escalation
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
- Analyzed business performance data and forecasted business results for upper management.
Director of Quality of Continuous Improvement and Quality
Advanced Technology Inc.
Greensboro, NC
03.2017 - 10.2020
- Deliver product and process improvement activity across the business through employing process improvement methodologies and the application of innovative thinking
- Worked with key business stakeholders and cross functional 'LEAN champions', to build a continuous improvement environment to support an ongoing program of change and cultural improvement
- Facilitated LEAN/process improvement-based workshops to drive ideas and solutions
- Supported the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working
- Identified trends and process variations as part of establishing a continuous improvement monitoring system
- Owned change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls
- Sustain business requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis, and workflow analysis
- Worked with other team members and business services departments to devise new support material based on the revised processes, including training, reporting, and systems enhancements
- Actively monitored project risks and foresee/identify potential problems and proactively identify solutions to address in advance
- Ensured the business impact and project objectives/dependencies are identified, reported on, and always managed
- Completed post-implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects.
Quality Manager
Banknote Corporation of America
Brown Summit, NC
10.2008 - 03.2017
- Banknote was a federal government contractor with advanced security print operations and contracts with the Department of State, US Treasury Department, SSA, USPS, and international print operations for foreign polymer-based currency
- Ensured all products consistently meet and pass set quality standards for federal regulations and ISO 9001
- Designed the quality lab test procedures and training for physical testing
- Analyzed current quality assessment techniques for inconsistencies and redundancy using AQL and Cpk techniques
- Responsible for all internal quality objective meetings
- Created and implemented changes to improve current processes and reduce costs using LEAN principles and disciplines
- Trained production staff in proper production practices and basic quality assessment
- Monitored inspections of final products and confirmed they were up to standard using SPC
- Performed all IQ/OQ/PQ validations for all new processes, products, and equipment
- Performed frequent inspections and audits of work processes (including safety)
- Monitored production and quality processes and troubleshoot any errors
- Educated staff on proper disposal of items not suitable for use
- Research and gather client and customer feedback for ways to improve products and maintain financial departmental goals
- Examined raw materials to confirm correct specifications and established standards
- Conducted domestic and international supplier audits
- Collaborated cross functionally with business stakeholders to facilitate improvements and change culture
- Tracked, recorded, and maintained quality assurance data and QC lab testing results for compliance
- Presented progress reports to upper management including OEE/Quality scrap data.
Education
High School Diploma -
Staunton River High School
06.2005
Total Quality Management/Project Management Certificate -
GTCC
Lean Six Sigma Green Belt -
ACC
Internal ISO Auditor for 9001, 14001, and 13485 management systems -
Piedmont Industries
Leadership and Management Certificate -
CAI
Fundamental and Advanced Leadership Certificate -
Catapult
OSHA 30 Card with CPR/AED certification -
OSHA
Skills
- Quality Assurance/Control
- ISO/FDA/GPO Experience Auditor/Auditee
- Quality Systems
- Staff Management
- Best Practices Implementation
- Performance Tracking
- Management Coaching
- Technical review
- Client Requirements Assessment/Gap Assessments
- Continuous Improvement
- Cost Analysis
- Business Planning
- Timeline Development
- Failure Analysis/FEMA/Risk Assessment
- Lean Six Sigma (Pareto, Cpk, 5s, Kaizen,etc)
- Resource Allocation
- Strategic Planning
- Problem-Solving
- Change Management
- Effective change agent
- MS Office Suites and various ERPs
- Forecasting and Reporting
- Safety Regulations (OSHA 30)
- Data Analytics
- Executive Support
- Reporting capabilities
- Customer Relationship Management
- Analytical Thinking
- Attention to Detail
- Cultural Awareness
- Process Optimization
Timeline
Quality Systems Consultant
Self-Employed
10.2023 - Current
Quality Control Manager
LT Apparel Group (Adidas, Carhartt, French Toast)
10.2022 - 10.2023
Quality Manager
Elevate Textiles
10.2020 - 10.2022
Director of Quality of Continuous Improvement and Quality
Advanced Technology Inc.
03.2017 - 10.2020
Quality Manager
Banknote Corporation of America
10.2008 - 03.2017
High School Diploma -
Staunton River High School
Total Quality Management/Project Management Certificate -
GTCC
Lean Six Sigma Green Belt -
ACC
Internal ISO Auditor for 9001, 14001, and 13485 management systems -
Piedmont Industries
Leadership and Management Certificate -
CAI
Fundamental and Advanced Leadership Certificate -
Catapult
OSHA 30 Card with CPR/AED certification -
OSHA
Similar Profiles
ROSEANNA MATROROSEANNA MATRO
Home Maker/Homeschool Mom at Self-employedHome Maker/Homeschool Mom at Self-employed
KEVIN ROSEKEVIN ROSE
Independent General Maintenance and Automotive Mechanic at Self-employedIndependent General Maintenance and Automotive Mechanic at Self-employed
Emma Austin-DimentEmma Austin-Diment
Education Consultant, Private Tutor, Coach at Self-employedEducation Consultant, Private Tutor, Coach at Self-employed
Sonalika SinghSonalika Singh
Spiritual Consultant at Self-EmployedSpiritual Consultant at Self-Employed
Laney DanzeisenLaney Danzeisen
Shift Lead at O.V. Yonder OutfittersShift Lead at O.V. Yonder Outfitters