Christina Hall
Chicago,IL
Summary
Veteran Bar Supervisor with 6 years of experience. Bringing deep understanding of running profitable operation, including assessing needs, controlling inventory costs and effectively managing labor hours.
Successful in training and motivating strong employees to build a successful team. Adaptable and industrious professional with a superior work ethic and strong problem-solving skills. Seeking and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Lead Bar Supervisor
Aramark
Chicago, IL
08.2016 - Current
- To prepare 22 locations Bars/portables with products for Bartenders/Cashier's to efficiently serve guest.
- To handle any customers related issues and also assist concession stand with any issues that may arise during events.
- Flip portables for special events.
- Track transfers of product moved in and out of locations.
- Count and balance stands.
- Post Stand sheets.
- Train new staff on policies and procedures.
- Replenish bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Closed out cash register and prepared cashier report at close of business.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Worked with distributors to add new products to bar menu.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Recruited, and trained staff on bar practices, customer service standards and productivity strategies.
Concession Stand Lead
Aramark
Chicago , IL
08.2015 - 08.2016
- To take inventory and fill outstand sheet during event.
- Train new staff on register and operations to be performed during the event.
- Break down and make sure stand is clean and operational for next event
- Served drinks and snacks to patrons, maintaining professionalism and supporting individual needs.
- Consistently provided friendly service to promote better customer engagement.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Responded to customer complaints to help resolve issues.
- Communicated stand offerings and answered guest questions regarding orders.
Assistant Store Manager
Simply Fashion Clothing Store, CLOSED
Chicago , IL
09.2014 - 05.2015
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas hourly to identify and proactively resolve issues negatively impacting operations.
Education
Paralegal Studies
Kaplan University
Chicago, IL08.2012
High School Diploma - Information Word Processing
Simeon Career Academy
Chicago Illinois 06.2001
Skills
- Self-Motivated
- Teambuilding
- Decision-Making
- Data Entry
- Multitasking Abilities
- Excellent Communication
- Teamwork and Collaboration
- Dependable and Responsible
- Written Communication
- Planning and Coordination
- Organization and Time Management
- Attention to Detail
- Analytical and Critical Thinking
Accomplishments
Service Excellence MVP
Timeline
Lead Bar Supervisor
Aramark
08.2016 - Current
Concession Stand Lead
Aramark
08.2015 - 08.2016
Assistant Store Manager
Simply Fashion Clothing Store, CLOSED
09.2014 - 05.2015
Paralegal Studies
Kaplan University
High School Diploma - Information Word Processing
Simeon Career Academy
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