Christina Hall
Summary
Dynamic Facility Manager with a proven track record. Excels at operations oversight and customer service. Successfully enhanced equine health and safety through meticulous planning and effective communication, while expanding clientele and improving operational techniques, fostering a thriving environment for both horses and riders. Experienced in client communication, possesses a self reliant and impeccable work ethic. Mature and well developed organizational skills that are applicable across many applications.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Facility Manager
The Equestrian Center at Whispering Farms
01.2020 - Current
- Maintained facility records, including health records, client forms and releases, repairs and facility updates, employee forms, and boarding contracts
- Maintained and sustained a teaching client base
- Supervised multi-disciplinary instructors and trainers
- Coordinated with vets and support staff to maintain horse health schedules, records, emergency treatments, preventative and follow up maintenance, and supplemental treatments necessary for working sport horses
- Managed stable operations and ensured proper care for all resident horses, maintaining a healthy environment.
- Cultivated positive relationships with clients, addressing concerns promptly and providing exceptional customer service.
- Conducted thorough evaluations of horses'' physical condition, identifying areas requiring attention or improvement.
- Enhanced equestrian facility safety by conducting regular inspections and maintenance.
- Assisted in the selection and purchase of quality horses for clients, based on their specific needs and preferences.
- Successfully matched riders with appropriate mounts according to skill level leading to better learning outcomes.
- Facilitated clear communication between trainers, riders, and support staff to ensure smooth day-to-day operations at the facility.
- Organized clinics featuring guest speakers from the equestrian industry to further educate staff members on best practices within the field.
- Collaborated with veterinarians to develop optimal nutrition plans for each horse, promoting overall health and wellbeing.
- Expanded clientele base by implementing effective marketing strategies and maintaining high levels of customer satisfaction.
- Supervised barn staff, ensuring efficient daily operations and adherence to high standards of care for all equine residents.
- Improved horse training techniques by incorporating modern methods and equipment.
- Coordinated successful equestrian events, showcasing the skills of both riders and their horses.
- Increased barn efficiency by streamlining daily tasks using modern technology.
- Trained extensively [Number] hours per week for upcoming competitions to perform at top-level.
- Optimized nutrition, training regimens and lifestyle choices to keep fitness at optimal levels.
- Utilized nutrition and rest to provide optimal performance and recovery times.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Owner, Twelve Oaks Equestrian
Self-employed
01.1995 - Current
- Provided expert riding instruction to clients of various skill levels, fostering improvement and confidence in their abilities.
- Implemented effective exercise routines tailored to each horse''s individual needs, supporting optimal performance.
- Cultivated positive relationships with clients, addressing concerns promptly and providing exceptional customer service.
- Monitored competitor activities to assess strategies and gain advantages in future matches.
- Adhered to sports psychology practices to remain calm and focused during competitions.
- Helped new team members acclimate to procedures, collaborate with fellow athletes and enhance competitive performances.
Crime Victim Advocate
Frisco Police Department
01.2013 - 10.2013
- Advocated for victims'' rights during court proceedings, ensuring that their voices were heard throughout the legal process.
- Served as a liaison between crime victims and relevant legal professionals, ensuring clear communication and understanding of the victim''s needs throughout the process.
- Accompanied clients to court to clarify processes and procedures.
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
- Collaborated with multidisciplinary teams, ensuring comprehensive support for crime victims throughout the legal process.
- Maintained detailed case records, ensuring accuracy and confidentiality in accordance with legal requirements and organizational policies.
- Facilitated support groups for crime victims, fostering an environment of healing while encouraging open discussions among participants.
- Increased victim satisfaction rates with provided services through regular follow-ups and ongoing communication regarding case progress.
- Responded to crisis calls and emergency situations, providing immediate assistance and intervention.
Police Officer
City of Keller
07.2007 - 01.2010
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments.
- Provided testimony in court proceedings.
Barn Manager
Las Colinas Equestrian Center
06.2000 - 11.2003
- Maintained accurate records of each horse''s medical history, vaccinations, and routine care schedules for easy reference when needed.
- Coordinated scheduling for veterinary visits, farrier appointments, and other essential services to maintain equine health and wellbeing.
- Sourced high-quality feed supplies at competitive prices, contributing to healthy horses and reduced costs.
- Evaluated prospective boarding clients based on compatibility with existing clientele as well as available barn space capacity constraints.
- Assisted in hosting equestrian events at the facility by coordinating logistics such as venue setup, participant registration, hospitality services delivery among others.
- Established long-lasting relationships with clients by consistently delivering exceptional care for their horses and maintaining open lines of communication.
Education
Bachelor of Arts - English Composition
University of North Texas
Denton, TexasCounseling
Southern Methodist University
Dallas, TXSkills
- Planning and scheduling
- Operations oversight
- Presentation
- Database maintenance
- Supplier contracts management
- Assignment coordination
- Multitasking Abilities
- Attention to detail
- Customer service
- Excellent communication
- Written communication
- Time management
Certification
ARICP Certified Riding Instructor
IPMBA Bike Officer
TCOLE Basic Peace Officers Certification
TCOLE Intermediate Peace Officers Certification
CIT Crisis Management Training
Timeline
Facility Manager
The Equestrian Center at Whispering Farms
01.2020 - Current
Crime Victim Advocate
Frisco Police Department
01.2013 - 10.2013
Police Officer
City of Keller
07.2007 - 01.2010
Barn Manager
Las Colinas Equestrian Center
06.2000 - 11.2003
Owner, Twelve Oaks Equestrian
Self-employed
01.1995 - Current
Bachelor of Arts - English Composition
University of North Texas
Counseling
Southern Methodist University
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