Christina Halloran
Pittsburg,CA
Summary
Experienced specialist adept at interpreting and implementing quality assurance standards, investigating customer complaints, and addressing non-conformance issues. Skilled in problem-solving and analysis, with a deep understanding of QA terms, tools, and methodologies. Committed to enhancing overall business processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
RMA Specialist
General Plumbing Supply
Walnut Creek , CA
06.2024 - Current
- Developed and implemented return policies, procedures, and processes.
- Investigated and resolved discrepancies between customer orders and actual returns received from stores or warehouses.
- Maintained up-to-date records of all returned products, including tracking information, item numbers, quantities.
- Processed damaged goods and coordinated with vendors for replacements or repairs.
- Assisted customers in resolving issues related to product returns via phone or email communication.
- Updated internal databases with accurate information regarding return authorizations, processing fees.
Assistant Store Manager
Standard 5-10 Ace Hardware
Oakland , CA
12.2018 - 06.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Outside Sales Representative
S.P Automotive Supply
San Pablo
02.2015 - 06.2018
- Identified customer needs by asking questions and advising on best solutions.
- Maintained knowledge of current product offerings and pricing structures.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Organized sale calls with customers and vendors.
- Closed product sales to increase revenue and build client loyalty.
Education
High School Diploma -
Castro Valley High School
Castro Valley, CA04-2000
Associate of Arts - General Education
Diablo Valley College
Pleasant Hill, CASkills
- Supply Management
- Root Cause Analysis
- Skilled in Microsoft 365
- Account Management
- Customer Relationship Management
- Sales Pipeline Management
Certification
- Forklift Certified
References
References available upon request.
Timeline
RMA Specialist
General Plumbing Supply
06.2024 - Current
Assistant Store Manager
Standard 5-10 Ace Hardware
12.2018 - 06.2022
Outside Sales Representative
S.P Automotive Supply
02.2015 - 06.2018
- Forklift Certified
High School Diploma -
Castro Valley High School
Associate of Arts - General Education
Diablo Valley College
Similar Profiles
Corey VegaCorey Vega
Warehouse Inventory Associate at General Plumbing SupplyWarehouse Inventory Associate at General Plumbing Supply
KEVIN EATONKEVIN EATON
Driver at General Plumbing SupplyDriver at General Plumbing Supply
KATERINE JUAREZKATERINE JUAREZ
Warehouse Worker at Supply House - Plumbing, Heating & Hvac SuppliesWarehouse Worker at Supply House - Plumbing, Heating & Hvac Supplies