CHRISTINA HARDEN
Eastman,USA
Summary
Passionate about the green industry and equipped with necessary skills, ready to take on a leadership role in division operations with a strong emphasis on excellence. Proven track record in optimizing operational efficiency and fostering team success. Collaborative leader dedicated to achieving results and adapting to evolving demands. Leveraging strategic planning and resource management expertise to drive growth and make a positive impact in the industry.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Maintenance Division Manager
T. Lake Environmental Design
12.2023 - Current
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Identified areas of improvement in operational workflows to better align resources with organizational goals.
- Supervised daily planning, coordination and administration for division operations.
- Enhanced employee performance with comprehensive training programs and ongoing professional development opportunities.
- Established clear and consistent policies and procedures.
- Boosted customer satisfaction rates by addressing concerns promptly and effectively resolving issues.
- Optimized financial performance with prudent budgeting practices, cost control efforts, and revenue generation initiatives.
- Promoted innovation within the division by encouraging creative problem-solving techniques among staff members.
- Handled escalated complaints involving division operations and work of personnel under supervision.
Client Relationship Manager
T. Lake Environmental Design
01.2020 - 12.2023
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
- Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.
- Identified opportunities to offer landscape enhancements and communicated customer needs to appropriate team.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Served as primary point-of-contact for questions or concerns from clients during ongoing projects.
Regional Seasonal Color Manager
The Greenery, Inc.
03.2012 - 10.2019
- Designed 46,000 square feet of seasonal color bed space 2-4 times per year
- Led two full-time teams, 7 total employees, in installation and maintenance of 46,000 square feet of commercial and high-end residential seasonal color bed space
- Created and developed high end interiorscaping program
- Oversaw the day-to-day execution of program field activities through effective management of field team members
- Ordered all materials, tracked purchases, and adhered to budgets for two branches of company
- Conducted client presentations to encourage new opportunities
- Floral design, installation and maintenance for PGA Golf tournament: RBC Heritage at Harbour Town Golf Links 2012 - Present
- Recipient of Island Beautification Award 2012, 2013, 2016, 2018 for best commercial floral design and Honorable Mentions 2014, 2015
Seasonal Color Division Manager
The Greenery, Inc.
03.2015 - 03.2016
- Supervise all Floral Technicians and Managers within all branches of the company, total of 10 employees
- Oversee the design, installation, and maintenance programs for 75,000 square feet of commercial seasonal color bed space in the following markets in South Carolina: Hilton Head Island, Sun City, Hardeeville/Bluffton, Beaufort, Palmetto Bluff, as well as in Brunswick and Savannah, Georgia
- Directed regional activities including sales, operations, safety, administration and logistics
- Oversaw the day-to-day execution of program field activities through effective management of field team members
- Create and ensure adherence to strict budgets for each department
- Conducted training to ensure that personnel stayed well-informed of new processes and procedures and trends within the industry, also specific to each department's needs
Floral Designer and Management Apprentice
Southern Creations Floral Shoppe, Inc.
08.2006 - 07.2011
- Designed cut flower arrangements, responsible for care and handling of plants and cut flowers, landscape design and installation
- Responsible for day-to-day light bookkeeping, accounts payable, accounts receivable, taking and entering sales orders and receipts
Education
Bachelor of Science - Business Administration
Georgia Southern University
Statesboro, Georgia12.2011
Diploma - Environmental Horticulture
Ogeechee Technical College
Statesboro, Georgia09.2010
Skills
- Management and Leadership
- Business acumen
- Horticulture knowledge
- Floral and landscape design
- Interpersonal skills
- Verbal and written communication
- Analytical skills
- Organizational skills
- Continuous improvement concepts
- Onboarding and training programs
- Policy and procedure creation
- Process development
- Budget management
- Social media contribution
- Self-motivation
- Event planning
Certification
- Account Manager Training 1-3, Envisor Consulting
- First Aid, CPR, AED Certification, South Carolina
- Certified Commercial Pesticide Applicator, Georgia and South Carolina
- Clemson Extension Master Gardener, South Carolina
References
Available upon request.
Timeline
Maintenance Division Manager
T. Lake Environmental Design
12.2023 - Current
Client Relationship Manager
T. Lake Environmental Design
01.2020 - 12.2023
Seasonal Color Division Manager
The Greenery, Inc.
03.2015 - 03.2016
Regional Seasonal Color Manager
The Greenery, Inc.
03.2012 - 10.2019
Floral Designer and Management Apprentice
Southern Creations Floral Shoppe, Inc.
08.2006 - 07.2011
Diploma - Environmental Horticulture
Ogeechee Technical College
Bachelor of Science - Business Administration
Georgia Southern University
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