Christina Hardy
Huntington Beach,CA
Summary
Adept at leveraging expertise in Microsoft Office and creative problem-solving, I excelled at FirstService Residential by enhancing resident satisfaction and streamlining community management processes. Known for exceptional teamwork and a service-minded approach, I consistently improved service delivery, demonstrating reliability and adaptability in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Resident Experience Specialist
FirstService Residential
Irvine, CA
04.2023 - Current
- Provides direct support and assistance by email or phone correspondence to all communities supported by Resident Support Services.
- Works effectively with cross-functional teams, such as Community Management, to resolve resident inquiries in a timely and efficient manner.
- Uses problem-solving skills and exhibits sympathy regarding homeowner's issues.
- Creates and sends work orders in response to the owner's service requests, to appropriate vendors, as needed.
- Works collaboratively with the entire Resident Support Services team to maintain a high level of service excellence.
Violation Coordinator
FirstService Residential
Irvine, USA
11.2021 - Current
- Maintain accurate and complete records on 40 communities within Orange County
- This includes but not limited to violation updates, homeowner enforcement letters, billbacks, fine reports, and creating hearing agenda for Board reports every month on all assigned community
- An expert on Standard Operating Procedures, By-Laws, and CC&Rs
- This includes enforcement guidelines, rules & regulations, and civil code deadlines to ensure all hearing invites are adhere to
- Maintain constant communication with Community Managers, Assistant Community Managers and Accounting Department to ensure accuracy on tasks and deadlines
- Provide support and training to new associates within the Community Design & Review Department
Training Coordinator
Natec International
Anaheim, USA
09.2014 - 02.2021
- Fast pace environment managing high volume phone calls and emails
- Maintain accurate student track records, coordinate and enroll students in safety training courses
- Working relationship with State and Government Agencies for certification issuance
- Lead team meetings, trained new hires, and managed client retention
Education
High School Diploma -
Beaumont High School
Beaumont05-2003
Skills
- Microsoft Office
- Word
- Excel
- Outlook
- Access
- Teams
- SharePoint
- Connect
- Jenark
- Nuance
- 55 WPM
- Data Entry
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Creative Problem Solving
- Time management
- Teamwork and collaboration
- Customer service
- Reliability
- Goal setting
- Performance tracking
- Adaptability and flexibility
- Microsoft office proficiency
- Self motivation
- Creative thinking
Personal Information
Title: Office Administrator
Technologyskills
- Microsoft Office (Word, Excel, Outlook, Access, Teams, SharePoint)
- Connect
- Jenark
- Nuance
- 55+ WPM
Timeline
Resident Experience Specialist
FirstService Residential
04.2023 - Current
Violation Coordinator
FirstService Residential
11.2021 - Current
Training Coordinator
Natec International
09.2014 - 02.2021
High School Diploma -
Beaumont High School
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