Christina Harger
Gaffney,SC
Summary
Accomplished leader with a proven track record at Lowe's, enhancing operational efficiency and customer satisfaction. Expert in retail management and operations, demonstrating exceptional leadership and problem-solving skills. Achieved significant improvements in team performance and store operations, fostering a culture of excellence and safety.
Overview
26
26
years of professional experience
Work History
Department Supervisor
Lowe’s
01.2023 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 10 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
Scheduling Staffing Administrator
Lowe's
06.2019 - 01.2023
- Provided support to employees regarding benefits enrollment, timesheet submission, and other HR-related inquiries.
- Partnered closely with Hiring Managers to understand their specific requirements and priorities thus aligning best-fit candidates accordingly.
- Coordinated interviews between candidates and hiring managers, resulting in a streamlined interview process for both parties.
- Reviewed applications and resumes to support hiring activities.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Department Manager
Walmart
10.2011 - 07.2016
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assistant Store Manager
Cato Fashions
03.1999 - 07.2006
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
Political Science
University of South Carolina Upstate
Spartanburg, SCAssociate Of Arts -
University of South Carolina - Columbia
Columbia, SCCertificate - Operations Management
Cornell University
Ithaca, NY09.2024
Skills
- Customer Service
- Workplace Safety
- Problem Resolution
- Leadership skills
- Operations Management
- Adaptable to Changing Demands
- Product Merchandising
- Team Building and Motivation
- Retail Management
- Training and Development
- Loss Prevention
Timeline
Department Supervisor
Lowe’s
01.2023 - Current
Scheduling Staffing Administrator
Lowe's
06.2019 - 01.2023
Department Manager
Walmart
10.2011 - 07.2016
Assistant Store Manager
Cato Fashions
03.1999 - 07.2006
Political Science
University of South Carolina Upstate
Associate Of Arts -
University of South Carolina - Columbia
Certificate - Operations Management
Cornell University
Similar Profiles
Jason TuckerJason Tucker
Retail Associate at Lowe’sRetail Associate at Lowe’s
Nathalie Choy ReyesNathalie Choy Reyes
Sales Associate at Lowe’sSales Associate at Lowe’s
Alicia StolerAlicia Stoler
Assistant Manager of Operations at Lowe’sAssistant Manager of Operations at Lowe’s