Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Christina Harper

Beckley,WV

Summary

Dynamic leader with proven expertise in staff leadership and operational efficiency, honed across roles at McDonald’s and in healthcare. Excelled in enhancing employee engagement and streamlining processes, ensuring top-notch customer service and quality control. Skilled in team motivation and money handling, I significantly contributed to positive outcomes and operational excellence.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Swing Manager

McDonald’s
04.2017 - Current
  • Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
  • Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.
  • Utilized advanced problem-solving skills in managing unforeseen challenges or emergencies while maintaining composure under pressure.

Lift Operator

Winterplace
11.2016 - 03.2017
  • Improved team morale and productivity through effective communication and active listening skills.
  • Learned and enforced lift rules, policies and procedures.
  • Managed crowd control efficiently during peak hours, ensuring a smooth flow of traffic from loading zones onto ski lifts without incident or delay for guests.

Housekeeper

Skyline Resort
01.2016 - 11.2016
  • Verified cleanliness and organization of storage areas and carts.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

CNA

Raleigh Center
10.2010 - 12.2015
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.

Direct Support Professional Caregiver

Rescare
05.2006 - 10.2010
  • Provided transportation to doctor's appointments, grocery stores, salons, and barbershops.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Built strong relationships with clients to deliver emotional support and companionship.

Education

Highschool Diploma -

Woodrow Wilson Highschool
Beckley, WV

Skills

  • Team motivation
  • Staff leadership
  • Operational efficiency
  • Employee engagement
  • Delegation
  • Coaching and mentoring

Certification

Serve safe certified.

CNA license.

First aid certified.

CPR certified for adults and children.

References

Available upon request.

Timeline

Swing Manager

McDonald’s
04.2017 - Current

Lift Operator

Winterplace
11.2016 - 03.2017

Housekeeper

Skyline Resort
01.2016 - 11.2016

CNA

Raleigh Center
10.2010 - 12.2015

Direct Support Professional Caregiver

Rescare
05.2006 - 10.2010

Highschool Diploma -

Woodrow Wilson Highschool

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Christina Harper