Christina Harrington
Rockwood,MI
Summary
Proven leader in customer success, adept at fostering key account growth and building solid relationships, notably at Load One Transportation and Logistics. Skilled in strategic planning and customer advocacy, I've driven satisfaction and loyalty through effective problem-solving and team leadership. Expert in data analysis and strategic communications, achieving significant client retention and business development milestones.
Overview
15
15
years of professional experience
Work History
Customer Success Manager
Load One Transportation And Logistics
03.2016 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Accounts Receivable Manager
Kenworth - Berger Dealer Group
04.2014 - 03.2016
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Ensured timely payments from clients through effective communication and proactive followups.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Analyzed aging reports and provided recommendations for improving collections efforts.
- Developed and maintained strong client relationships, fostering trust and open communication.
- Negotiated payment terms with clients to facilitate mutually beneficial agreements while maintaining company profitability goals.
Customer Service Supervisor
Wright & Filippis
03.2009 - 04.2014
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Conducted regular audits of billing records to ensure accuracy and completeness, enhancing overall financial performance for the practice.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Trained new team members in medical billing software, increasing efficiency within the department.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
Education
No Degree - Social Work
BAKER COLLEGE
Allen Park, MIHigh School Diploma -
Truman High School
Taylor, MI05.2005
Skills
- Customer Account Management
- Customer Relationship Building
- Customer Advocacy
- Strategic Planning
- Key accounts development
- Staff mentoring & leadership
- Data Analysis
- Strategic communications
- Training programs
- Business Development
- ROI Analysis
Timeline
Customer Success Manager
Load One Transportation And Logistics
03.2016 - Current
Accounts Receivable Manager
Kenworth - Berger Dealer Group
04.2014 - 03.2016
Customer Service Supervisor
Wright & Filippis
03.2009 - 04.2014
No Degree - Social Work
BAKER COLLEGE
High School Diploma -
Truman High School
Similar Profiles
Christina CurtisChristina Curtis
Over The Road Company Driver at Load To Ride TransportationOver The Road Company Driver at Load To Ride Transportation
Robert C. Kennedy IIIRobert C. Kennedy III
Senior Account Manager at Load Delivered LogisticsSenior Account Manager at Load Delivered Logistics
QUINTOLYN KIRBYQUINTOLYN KIRBY
Logistics Dispatcher at Load Life LogisticsLogistics Dispatcher at Load Life Logistics