Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Christina Harris

Lake Point,UT

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

21
21
years of professional experience

Work History

Call Center Representative

Ttechsolutions
McAllen, TX
12.2022 - Current
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.

Administrative Assistant

Steel Unlimited
Rialto, CA
07.2003 - 08.2007
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Scheduled appointments, meetings and events for management staff.
  • Answered questions from customers regarding products and services offered by the company.
  • Processed invoices for payment using accounting software applications.
  • Created travel arrangements for senior managers according to their requirements.

Education

Bachelor of Science - Psychology

Grand Canyon University
Phoenix, AZ
05-2013

Skills

  • Call Control
  • Technical Support
  • Product Upselling
  • Customer Relationship Management
  • Complaint Resolution
  • Customer Service
  • Data Entry
  • Account Management

Affiliations

  • I am a mother of 2 children and I enjoy traveling to watch them excel in their extra curricular activities.
  • I enjoy reading books
  • I love doing craft projects
  • I'm currently working with my husband on a 1963 Chevy Nova

Accomplishments

  • Earned Magna Cum Laude in my bachelor's of science degree.

References

References available upon request.

Timeline

Call Center Representative

Ttechsolutions
12.2022 - Current

Administrative Assistant

Steel Unlimited
07.2003 - 08.2007

Bachelor of Science - Psychology

Grand Canyon University

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Christina Harris