Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Christina Harris

Alvarado,TX

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

7
7
years of professional experience

Work History

General Manager

Dominos Pizza Inc.
Arlington, TX
03.2020 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Assistant Store Manager

Dollar Tree
Arlington, TX
07.2017 - 06.2018
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.

Education

High School Diploma -

Juan Seguin High School
Arlington, TX
06-2017

Skills

  • Customer relations
  • Staff-retention programs
  • Customer relationship management
  • Branding
  • Sales
  • Advertising and marketing
  • Leadership and team building
  • Troubleshooting expertise
  • Employee scheduling
  • Purchasing
  • Staff supervision
  • Interpersonal skills
  • P&L management
  • Training and coaching
  • Time management
  • Team player
  • Performance evaluations
  • Service quality improvement
  • Staff motivation
  • Inventory control

Affiliations

  • Fossil Hunting
  • Archery
  • Music

Accomplishments

  • National Honors Society
  • Stage Management for Technical Theater
  • Person of the Year Awarded by Dominos Pizza

References

References available upon request.

Timeline

General Manager

Dominos Pizza Inc.
03.2020 - Current

Assistant Store Manager

Dollar Tree
07.2017 - 06.2018

High School Diploma -

Juan Seguin High School

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Christina Harris