Christina Harrison
Angels Camp,CA
Summary
Dynamic Eligibility Worker II with extensive experience at San Joaquin County, adept at application processing and interviewing techniques. Proven ability to manage a caseload of 450-700 households while ensuring compliance and accuracy. Strong communicator, skilled in fostering relationships and resolving conflicts, committed to delivering exceptional service and support.
Overview
21
21
years of professional experience
Work History
Eligibility Worker II
San Joaquin County
10.2012 - Current
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Managed processing of CalWORKs, CalFresh and Medi-Cal applications while maintaining a continuing caseload of 450-700 households.
- Interviewed applicants and explained scope of different available benefits.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
- Resolved discrepancies with client applications to verify eligibility.
- Processed and certified documents for accuracy and compliance with government regulations.
- Engaged wider departments in accurate, timely paperwork completion.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Medical Administrative Assistant
Dr. Howard Miller, DPM
03.2008 - 10.2012
- Conducted insurance verification and preauthorizations and managed patient charts.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Followed up with insurance companies to secure timely payment.
- Maintained and updated patient records for accurate, current medical histories.
- Provided prompt, polite and professional in-person and telephone customer service.
Director of Nursery Ministries
New Hope Church
06.2004 - 03.2008
- Scheduled, managed, trained and supervised 4 paid employees and over 20 volunteers.
- Researched and purchased nursery curriculum.
- Maintained relationships with parents and facilitated any conflict resolutions.
Education
High School Diploma -
Dublin High School
Dublin, CASkills
- Application processing
- Proficient in CalSAWS and MEDS
- Interviewing techniques
- Written and verbal communication
- Telephone etiquette
- Documentation and reporting
- Confidentiality
Timeline
Eligibility Worker II
San Joaquin County
10.2012 - Current
Medical Administrative Assistant
Dr. Howard Miller, DPM
03.2008 - 10.2012
Director of Nursery Ministries
New Hope Church
06.2004 - 03.2008
High School Diploma -
Dublin High School
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