Christina Harwood
Healthcare Executive
Pisgah Forest,NC
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in [State].
Overview
17
17
years of professional experience
1
1
Certification
Work History
Chief Nursing Officer
CarePartners
04.2021 - Current
- Improved patient care quality and patient care experience by implementing evidence-based nursing practices and protocols.
- Enhanced staff development through comprehensive training programs and mentorship initiatives.
- Streamlined nursing operations for increased efficiency and better resource allocation.
- Developed strategic plans for nursing services, aligning with organizational goals and objectives.
- Fostered a culture of continuous improvement, encouraging open communication and teamwork among staff members.
- Implemented innovative solutions to address staffing challenges, reducing nurse turnover rates.
- Evaluated clinical performance data to identify areas for improvement and develop targeted action plans.
- Served as a liaison between nursing staff, physicians, administration, and other stakeholders for effective communication and collaboration.
- Championed patient safety initiatives, resulting in reduced medical errors and improved clinical outcomes.
- Promoted a positive work environment by recognizing achievements and addressing concerns promptly.
- Managed budgets, ensuring cost-effective use of resources without compromising patient care quality or employee satisfaction.
- Ensured compliance with regulatory requirements through regular audits, policy updates, and ongoing education for staff members.
- Served on committees focused on improving healthcare delivery at both the organizational level as well as within the broader industry context.
- Led recruitment efforts to attract top talent in nursing professionals, maintaining high standards for excellence in patient care delivery.
- Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
- Assisted with preparation of budget and expense reports.
- Designed and implemented standards of care for nursing and patient care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Clinical Services Director
AdventHealth
03.2018 - 04.2021
- Improved patient outcomes by implementing evidence-based clinical practices and protocols.
- Enhanced interdisciplinary collaboration for better patient care through regular team meetings and effective communication strategies.
- Optimized resource allocation by conducting thorough analyses of staffing needs and adjusting schedules accordingly.
- Streamlined clinical processes, resulting in reduced wait times and increased patient satisfaction.
- Led quality improvement initiatives that resulted in significant reductions in hospital-acquired infections and readmission rates.
- Managed budgets effectively, identifying cost-saving opportunities without compromising patient care quality.
- Established key performance indicators to monitor the effectiveness of clinical services, making data-driven decisions for continuous improvement.
- Ensured compliance with all regulatory requirements by maintaining up-to-date knowledge of industry standards and best practices.
- Championed patient-centered care, soliciting feedback from patients and families to inform service improvements.
- Evaluated program effectiveness using data analytics tools, identifying areas requiring targeted interventions for improved results.
- Oversaw risk management efforts to proactively identify potential issues and implement mitigation strategies before they escalated into major concerns.
- Served as an expert resource for staff members, offering guidance on complex cases and supporting professional growth opportunities.
- Drove interdisciplinary collaboration through the creation of cross-functional project teams to address pressing healthcare challenges and improve overall patient care delivery.
- Developed, implemented, revised, and evaluated policies and procedures.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Developed and implemented strategic plans enabling facility to meet budgetary and quality assurance goals.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
- Spearheaded and implemented new projects to expand scope of engagement.
Home Health Administrator
AdventHealth
10.2014 - 03.2018
- Enhanced patient satisfaction by implementing comprehensive care plans tailored to individual needs.
- Streamlined operations for increased efficiency, optimizing scheduling and staff allocation.
- Developed and maintained strong relationships with healthcare providers, facilitating seamless coordination of services.
- Ensured compliance with federal, state, and local regulations through meticulous record-keeping and adherence to established guidelines.
- Collaborated with interdisciplinary teams to provide holistic home health care solutions for patients.
- Oversaw financial management processes, including budgeting, cost control, and billing procedures.
- Implemented staff training programs to improve skills and ensure consistent delivery of high-quality care.
- Analyzed patient data to identify trends and opportunities for service improvements.
- Reduced hospital readmissions by closely monitoring patients'' progress and proactively addressing potential issues.
- Conducted regular quality assurance audits to maintain high standards of care throughout the organization.
- Evaluated staff performance, providing feedback and guidance for professional development opportunities.
- Negotiated contracts with vendors, securing favorable terms and ensuring timely delivery of products/services essential for daily operations.
- Managed human resources functions such as recruitment, hiring, onboarding new employees in line with organizational requirements.
- Coordinated outreach efforts within the community to raise awareness about available home health services.
- Set goals for the organization''s growth while maintaining high levels of client satisfaction through excellent service provision.
Area Director of Operations
Gentiva Health Services
07.2011 - 10.2014
- Improved operational efficiency by streamlining processes and implementing new systems.
- Managed cross-functional teams for successful project outcomes and increased department productivity.
- Enhanced employee satisfaction with regular performance reviews, mentoring programs, and team-building events.
- Optimized resource allocation to maximize profits while maintaining high-quality standards for products and services.
- Developed strategic plans to drive revenue growth, reduce costs, and improve overall business performance.
- Provided leadership in crisis situations, effectively addressing issues and guiding teams toward resolution.
- Oversaw financial planning activities such as budgets, forecasts, and expense management for better fiscal control within the organization.
- Championed change initiatives throughout the organization by effectively communicating benefits while addressing stakeholder concerns.
- Introduced innovative solutions that modernized operations while reducing overhead expenses across departments.
- Guided regional expansion efforts through market research analysis ensuring optimal site selection contributing to sustained growth.
- Established operational performance metrics, standards and benchmarks for direct reports and employees to follow in providing high-quality service and customer satisfaction.
- Led and supported processes to exceed customer expectations and support alignment of sales team with company values and objectives.
- Built culture of employee motivation and active engagement through targeted monthly goals and accountability systems with positive reinforcement.
- Identified and implemented operational improvements related to workflow, resource acquisition and layout, supporting integrated solutions to identified deficiencies.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Executive Director
Gentiva Health Services
07.2007 - 07.2011
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Implemented innovative marketing strategies to raise brand awareness and drive revenue growth.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Spearheaded new program initiatives to address unmet community needs and advance the organization''s mission.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Monitored industry trends closely enabling the organization to stay ahead of emerging challenges or opportunities.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Managed financial, operational and human resources to optimize business performance.
- Represented organization at industry conferences and events.
- Devised and presented business plans and forecasts to board of directors.
- Created succession plans to provide continuity of operations during leadership transitions.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Initiated strategy to drive company growth and increase market share and profitability.
- Maintained P&L and shouldered corporate fiscal responsibility.
Education
Doctorate - Nursing Practice
Capella University
Minneapolis, MN04.2023
Master of Science - Nursing Administration
Western Governors University
Salt Lake City, UT04.2021
MBA - Business Administration
University of Phoenix
Tempe, AZ03.2016
Skills
- Budget Administration
- Clinical Expertise
- Healthcare Regulations
- Quality Improvement
- Resource Allocation
- Clinical Quality Improvement
- Strategic Planning
- Emotional intelligence
- Problem solving
- Decision making
- Critical thinking
- Process Implementation
- Data Analysis
- Organizational Goal Development
Affiliations
- American College of Healthcare Executives
- North Carolina Organization of Nurse Leaders, Board of Directors
- North Carolina Association of Home and Hospice Care, Board of Directors
Certification
- Board Certifified Nurse Executive, ANCC-Current
- Licensed Registered Nurse, NCBON-Current
Timeline
Chief Nursing Officer
CarePartners
04.2021 - Current
Clinical Services Director
AdventHealth
03.2018 - 04.2021
Home Health Administrator
AdventHealth
10.2014 - 03.2018
Area Director of Operations
Gentiva Health Services
07.2011 - 10.2014
Executive Director
Gentiva Health Services
07.2007 - 07.2011
Doctorate - Nursing Practice
Capella University
Master of Science - Nursing Administration
Western Governors University
MBA - Business Administration
University of Phoenix
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