Summary
Overview
Work History
Education
Timeline
Generic

Christina Hatchett

Crown Point,IN

Summary

I love the idea of merchandising and creating your own successes. Take pride in my work and give it my all each and every day. Personable and dedicated with extensive experience in merchandising. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with members and employees. Motivated to maintain member satisfaction and contribute to company success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and hard-working. Adept at working effectively unsupervised and with minimal staff.

Overview

10
10
years of professional experience

Work History

Hardlines Manager

Costco Wholesale
Merrillville, IN
12.2023 - Current
  • Maintained a safe work environment by enforcing all safety regulations and guidelines.
  • Managed daily operations of the hardlines department including scheduling
  • Resolved member complaints in a timely and effective manner for ideal member service.
  • Participated in inventory checks to ensure accuracy of merchandise counts.
  • Assisting the Front End during peak business hours to maintain a steady and productive workflow within the business.
  • Maintained high standards of visual presentation throughout the department by ensuring shelves were clean and well stocked.
  • Performed quarterly wine audits to ensure compliance with company pricing policies.
  • Addressed employee issues promptly and professionally while maintaining a positive working environment.
  • Communicated with buyers to ensure appropriate merchandise quantity and quality in the department.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of our standard and business operations.
  • Trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Work with produce supervisor, management, and buyers to maintain quality product. Submitting timely credit requests when necessary.

Stocker

Costco Wholesale
Merrillville, IN
01.2022 - 01.2024
  • Stocked department with newly arrived products and maintained a category flow within centers/hardlines.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Faced products on shelves and displays in a detailed, neat, and clean manner to meet company policies.
  • Provided customer service by answering questions about product location, price and availability. Has helped in further sales online.
  • Organized storage areas for efficient use of space.
  • Arranged merchandise in an attractive manner to promote sales, moving the endcap or place of feature for optimal drive of sales.
  • Inspected stock for damage or defects and reported issues to management.
  • Participated in physical inventories of stock on hand periodically.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Demonstrated great teamwork skills with peers and management.
  • Went to other locations for comp shop, communicated outcome with management, and keyed the results to corporate team.

Center Manager

Costco Wholesale
Lake In The Hills, IL
03.2020 - 12.2021
  • Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and member service.
  • Recruited new employees by conducting interviews for new hires.
  • Maintained accurate records of employee attendance, payroll information and other administrative tasks.
  • Motivated and led team members to work together to achieve targeted goals.
  • Ensured compliance with company policies and procedures as well as local regulations regarding safety, health, security and labor laws.
  • Collaborated with senior leadership teams on initiatives that would improve overall operations of centers department.
  • Evaluated job performances of team members regularly through feedback sessions and yearly reviews.
  • Provided guidance to team members on how to handle difficult customer situations while maintaining excellent member service levels.
  • Resolved conflicts between customers and staff members in a professional manner.
  • Monitored stock levels in centers in order to determine when additional supplies or products should be moved or requested more from buyers.
  • Prepared weekly schedules to verify proper floor coverage within business needs.
  • Kept warehouse facility clean, safe and well-organized to maximize productivity and provide professional impression to members and employees.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company policies, standard, and overall business operations.
  • Delegated work to staff, setting priorities and goals.

Bakery Manager

Costco Wholesale
Merrillville, IN
05.2014 - 02.2019
  • Maintained the position of having the most profitable and productive bakery in the MW for a consistent amount of time.
  • Monitored staff performance and reviews, providing feedback and guidance to ensure quality standards were met.
  • Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
  • Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Ordered necessary ingredients for daily operations, ensuring availability of items needed for ingredients during holidays.
  • Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
  • Performed administrative tasks such as scheduling employee shifts, preparing payrolls and managing customer complaints.
  • Maintained inventory of supplies, ingredients and equipment used in the production process.
  • Managed budgeting activities such as forecasting costs, maintaining and adjusting payroll, and controlling expenses.
  • Ensured compliance with food safety regulations and health codes in the bakery.
  • Maintained full tables consistently throughout the business hours.
  • Created cost-effective strategies to reduce waste while increasing productivity levels, such as controlling hidden shrink, at one time .01%.

  • Implemented and executed merchandising programs to maintain and increase sales.
  • Coordinated work of cake sales and processing employees, handling as many as 300 orders per day, whiling maintains the position of #2 in the company.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Education

High School Diploma -

Lake Zurich High School
Lake Zurich
06-2003

Timeline

Hardlines Manager

Costco Wholesale
12.2023 - Current

Stocker

Costco Wholesale
01.2022 - 01.2024

Center Manager

Costco Wholesale
03.2020 - 12.2021

Bakery Manager

Costco Wholesale
05.2014 - 02.2019

High School Diploma -

Lake Zurich High School

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Christina Hatchett