CHRISTINA HAWKES
McDonough,GA
Summary
Personable Office Administrator with 18 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Home Health Caregiver
Self Employed
Decatur, GA
07.2023 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Administered medication as directed by physician.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Sr. Treatment Coordinator
Dentfirst
01.2022 - 12.2022
- Developed and maintained computerized record management systems to store and process data, such as personnel activities and information and to produce reports
- Maintained awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options
- Met deadlines while maintaining high-quality deliverables
- Defined problems, collected data, established facts and validated conclusions
- Prepared activity reports to inform management of status and implementation plans of programs, services and quality initiatives
- Administered fiscal operations, including accounting, planning budgets, authorizing expenditures and establishing rates for services.
Business Assistant
Jonesbridge Dental
04.2021 - 12.2021
- Responded quickly to meet customer needs and resolve problems
- Posted over $16K in claims and PT payments
- Sent out claims with narratives and payment/PTE attachments
- Understanding of dental terminology and procedures with ability to simplify for best patient experience and understanding
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Provided product information and resolved concerns to assist customers
- Participated in ongoing training to enhance own job skills and knowledge
- Worked with coworkers to complete tasks
- Adhered to quality and service standards to support operational goals
- Provided efficient and courteous service to customers at all times
- Troubleshot minor problems and reported larger technical issues.
Office Manager
Great Expressions Dental
01.2013 - 08.2019
- Implemented office procedures, creating streamlined processes
- Created presentations and spreadsheets and ran reports for different departments
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures
- Cleaned and organized office, maintaining orderliness and reducing contamination
- Assisted with developing workplace safety procedures
- Conducted performance reviews for staff employees
- Managed office flow by providing direct support to visitors
- Delivered quality customer service to staff and customers
- Optimized office policies, meeting internal needs while upholding organizational standards
- Leveraged multi-line phone system to answer and transfer calls to staff members
- Supervised administrative staff, driving front office operations and continuous workflow
- Assisted company executives by preparing reports and presentations
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.
Education
No Degree - Cyber Security
Georgia Military College
Fayetteville, GA12.2024
Certification - Medical Dental Administration Assistant
Georgia Medical Institute-Dekalb
Atlanta, GA05.2005
Skills
- Evaluating Quality of Care
- Explaining Policy and Procedures
- Interdepartmental Collaboration
- Patient Confidentiality and Data Security
- Patient Care
- Administrative and Office Support
- Software Applications
- Patient Care Coordination
- Communicating to Patients and Families
- Patient Registration
- Appointment Scheduling
- Customer Service
- Claim Processing
- Treatment Documentation
- Office Administration
- Benefits Explanations
Certification
- Certified , [Company Name] - [Timeframe]
Timeline
Home Health Caregiver
Self Employed
07.2023 - Current
Sr. Treatment Coordinator
Dentfirst
01.2022 - 12.2022
Business Assistant
Jonesbridge Dental
04.2021 - 12.2021
Office Manager
Great Expressions Dental
01.2013 - 08.2019
No Degree - Cyber Security
Georgia Military College
Certification - Medical Dental Administration Assistant
Georgia Medical Institute-Dekalb
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