Christina Hayes
Lakewood Ranch
Summary
Seeking a new challenge as an Investment associate by utilizing my 8 years of management experience, passion for customer service and full understanding of business operations within Northern Trust's Wealth Management sector to translate into a new career.
Overview
17
17
years of professional experience
Work History
Personal Banker
Northern Trust
07.2022 - Current
- Balanced cash drawers and vault accounts on daily basis and assisted in all office monthly, quarterly and yearly audits.
- Worked closely with other partners to complete office tasks, maintain compliance and ensure all customer service needs are met.
- Processed customer requests for all banking related needs in accordance to procedures in a prompt and timely manner. ...
Lingerie Manager
University Town Center
01.2020 - 07.2022
- Manage 52% of total store volume of $6-$8 Million Dollar location
- Operational responsibilities include open-close of business, business insight analysis, solving customer service and technical issues, participation on Teams calls and sharing and partnering with other leaders in the district around company standards and information
- Recruiting, hiring and staffing are among my top responsibilities as business needs require
Pink Manager
Port Charlotte
09.2019 - 01.2020
- Managed Pink as brand leader until larger volume position became available
- Lead store floorsets to standard and developed associates in brand guide execution
Store Manager
Sarasota Square Mall
05.2019 - 09.2019
- Oversaw $1-$2 million dollar store until store closed
- Managed scheduling and business needs on day to day basis
- Developed a team of 15 by implementing learnings of selling behaviors and goals to drive sales 15% over last year and loyalties to 4%
- Reduced shrink to achieve 98% to pass audit by leading a culture of honesty and values
Beauty Manager
Brandon Mall
08.2014 - 05.2019
- Executed brand guides to standard and developed my team on brand standards and visual knowledge
- Recognized company wide as a 'Beauty Elite' member; traveled and trained in corporate New York to be brand advocate and coach for my district in the brand of Victoria's Secret Beauty
- Transferred to Sarasota to run Sarasota Square Mall before it closed due to the mall declining in tenants
Selling Supervisor
International Plaza
10.2012 - 08.2014
- Developed my team in exemplifying and teaching customer centric focus and aided in additional learnings that company rolled out
- Met goals in urgent manner and motivated my team to reach metrics through their delivery in customer experience
- Facilitated in onboarding, paperwork and training of new associates while partnering with them in authentic way to decrease turnover
Selling Associate
Waterford Mall
01.2008 - 08.2010
- Efficient in cashiering and customer service; met credit goals every shift and strived to bring brand story to life with each customer
- Proficient in bra measuring and earned certification
- Learned how to make meaningful interpersonal relationships with clients and team members
Education
High School Diploma - college preparation curriculum
Cardinal Mooney High School
Digital media - Unfinished
University Of Central Florida
Skills
- Relentlessly client centric mindset
- Strong organizational skills
- Collaborative and team-focused
Key Qualifications
- Over 8 years of extensive experience in a fast-paced retail environment.
- Consistent in achieving store sales quotas over my entire employment span in a $7-$9 million dollar volume band store.
- Recognized as a top customer sales lead in my store.
- 100% on time record.
- Passionate about great customer service through listening, a positive attitude, and prompt follow-up.
- Leads recruitment of stores hiring needs through active attention to hiring platforms and on-site recruiting of candidates.
- Onboarding and development of new associates through coaching and teaching of company values and role while delivering feedback and celebrating results.
References
Available upon request.
Activities
I invest my own time in taking sales training, and am an avid reader of business books to increase my skills and knowledge.
Timeline
Personal Banker
Northern Trust
07.2022 - Current
Lingerie Manager
University Town Center
01.2020 - 07.2022
Pink Manager
Port Charlotte
09.2019 - 01.2020
Store Manager
Sarasota Square Mall
05.2019 - 09.2019
Beauty Manager
Brandon Mall
08.2014 - 05.2019
Selling Supervisor
International Plaza
10.2012 - 08.2014
Selling Associate
Waterford Mall
01.2008 - 08.2010
High School Diploma - college preparation curriculum
Cardinal Mooney High School
Digital media - Unfinished
University Of Central Florida
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