Christina Hearn
Bronx
Summary
Results-driven youth development professional prepared for this role. Extensive experience with mentoring and creating impactful programs that foster personal and academic growth in young individuals. Known for strong collaborative efforts and adaptability to meet changing needs, ensuring supportive and engaging environment. Expertise in counseling, program planning, and interpersonal communication.
Attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions. Focused on delivering and propelling seamless care through consultation with caregivers.
Overview
14
14
years of professional experience
Work History
Youth Development Counselor
Good Shepherd Services
02.2022 - 10.2024
- Organized various events and workshops to promote positive youth development, including career exploration and life skills training.
- Maintained detailed case records, ensuring accurate documentation of participant progress and compliance with regulatory requirements.
- Collaborated with multidisciplinary teams to create comprehensive support plans tailored to each individual''s needs.
- Developed strong relationships with youths, fostering a supportive environment for personal growth and development.
Special Needs After-School Nanny
Flower City Nannies
12.2016 - 01.2022
- Provided emotional support and guidance to children during difficult times.
- Fostered positive relationships with parents through regular communication about their child''s progress, accomplishments, and concerns.
- Enhanced children''s emotional, intellectual, and social development by creating a nurturing and stimulating environment.
- Provided transportation to various after-school programs such as sports practices or music lessons while ensuring timeliness and safety of travel.
- Developed creative educational activities tailored to each child''s interests and abilities.
Customer Service Representative
GEICO Insurance Agency
03.2012 - 05.2016
- Handled incoming and outgoing calls regarding customer’s policies.
- Interacted with customers over the phone in a professional manner.
- Responsible for maintaining monthly goals which secure my position.
- Proficient in all metrics as indicated by the company.
- 40 hours
Bank Teller/Mortgage advisor
HSBC Bank
06.2010 - 08.2011
- Accurately and efficiently process and record routine transactions for bank customers.
- Cashed checks accepted deposits and processed withdrawals.
- Interacted with bank customers providing courteous and professional service.
- Promoted and advised customers regarding bank products and services.
- 40 hours
Education
South Bronx Job Corp’s
Bronx, New Yorkundefined
John Jay College
05.2018
Skills
- Strong interpersonal skills
- Multicultural competence
- Family engagement
- Empathy development
- Youth supervision
- Behavior management
- Mental health support
- Life skills training
- Cognitive behavior therapy
- Program coordination
- Time management
Timeline
Youth Development Counselor
Good Shepherd Services
02.2022 - 10.2024
Special Needs After-School Nanny
Flower City Nannies
12.2016 - 01.2022
Customer Service Representative
GEICO Insurance Agency
03.2012 - 05.2016
Bank Teller/Mortgage advisor
HSBC Bank
06.2010 - 08.2011
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John Jay College
South Bronx Job Corp’s
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